Director of Operations

SolSource Management LLC•*, CA, CA

20d•$150,000 - $200,000

About The Position

SolSource is a residential solar fintech startup providing third-party ownership products, including Energy Service Agreements and leases, through an installer network and financing from warehouse facilities, tax credit transactions, and equity capital. The Director of Operations is a foundational leadership role reporting directly to the COO. The role owns the operational infrastructure between project origination and investor reporting, building the systems, policies, and controls needed to make SolSource’s assets bankable, compliant, and scalable. The Director will coordinate installation partners, EPCs, design partners, and overseas operational teams; develop operational workflows and controls; and oversee project intake, IRA and ITC compliance, safe harbor processes, customer-facing operations, lease and ESA servicing, and investor reporting. The role also establishes operational policies and procedures, builds and develops the operations team, and partners across legal, finance, capital markets, and product as the company scales.

Requirements

8–12+ years of experience in residential solar operations.
Direct experience in at least two of the following: TPO asset management or servicing, tax equity or ITC transaction operations, warehouse lending compliance, or fintech compliance.
Hands-on operational execution experience with IRA Domestic Content rules, FEOC compliance, and ITC defensibility requirements.
Experience building project packages or tranches for capital transactions, such as warehouse draws, tax credit transfers, or equity closes.
Experience building operational policy frameworks and controls that withstand investor and legal diligence.
Experience managing third-party servicers.
Ability to operate in a startup environment, build without precedent, own outcomes, and move quickly with limited resources.

Nice To Haves

Experience at or alongside a residential solar TPO platform, such as Sunrun, Sunnova, Mosaic, Spruce, Loanpal/GoodLeap, or a similar company.
Familiarity with warehouse facility mechanics and borrowing base eligibility requirements.
Working knowledge of ITC transfer and tax equity deal structures under the IRA.
Exposure to utility interconnection processes and state-level TPO regulatory requirements.

Responsibilities

Own day-to-day coordination among installation partners, EPCs, design partners, and overseas operational teams.
Develop SOPs, KPIs, workflows, performance monitoring, and accountability processes for contractors and service providers.
Ensure consistency and accuracy across decentralized and third-party operations, including installer onboarding, performance scorecards, and corrective actions.
Own end-to-end project intake and verify project eligibility against SolSource, IRS, investor, and program requirements before funding.
Create checks to validate equipment compliance, FEOC-compliant procurement, domestic content certifications, bills of materials, contract completeness, interconnection progress, incentive eligibility, and Energy Community and Low-Income adder eligibility.
Maintain complete, accurate, centralized, audit-ready project files and serve as an internal IRA compliance subject matter expert, working with tax counsel and ITC buyers during diligence.
Develop and coordinate compliant safe harbor processes across legal, finance, procurement, and installer partners.
Track safe harbor inventory and sales, maintaining equipment records from purchase through allocation, sale, and installation.
Review purchase orders and supporting documentation for safe harbor compliance; establish procurement, allocation, documentation, and audit-readiness policies.
Maintain documentation supporting beginning-of-construction requirements and investor, tax counsel, and IRS review.
Build customer and installer workflows for the project lifecycle, including onboarding, scheduling, communications, milestone updates, and escalations.
Set SLAs and quality controls for customer-facing interactions, whether handled directly or through partners.
Build and manage third-party servicing and O&M frameworks for the asset portfolio, including billing and collections, production monitoring, performance guarantees, service tickets, warranty escalation, O&M coordination, and contract transfers, assignments, assumptions, and renewals.
Ensure servicing complies with state-level TPO consumer protection and investment partner requirements, and oversee third-party servicers against contracts and SLAs.
Build and develop the operations team, establishing ownership, expectations, and accountability; contribute to company structure and culture as SolSource scales.
Work with legal, finance, capital markets, and product to align operational and compliance frameworks, modeling the company’s values of trust, empowerment, ownership, transparency, and accountability.
Design and produce recurring reporting for warehouse lenders, ITC buyers, and equity partners, including portfolio performance, draw requests, concentration limits, and covenant compliance.
Build data infrastructure with technology and operations teams to enable automated, auditable investor reporting, including servicer reports.
Own operational deliverables for capital events, including initial closes, subsequent draws, annual servicer certifications, and portfolio reviews.
Maintain data room hygiene and document delivery standards across investor relationships.
Build the operational policy library, including SOPs, escalation protocols, exception handling, and audit controls across the project lifecycle.
Implement asset-level controls supporting ITC defensibility, domestic content traceability, Energy Community eligibility, and FEOC compliance.
Partner with legal and finance to keep policies current with IRA guidance, utility rules, and state TPO regulations.