Director of Operations

Honestly Clean LLC • Bellefontaine, OH

21d • Hybrid

About The Position

Honestly Clean LLC, a service-based company in Central Ohio, is seeking an experienced operations leader to oversee daily business operations, lead employees, improve operational efficiency, and support continued growth. This hands-on leadership role calls for a confident, solutions-focused person who can work independently, make informed decisions, and take ownership of operational results. The position combines remote administrative responsibilities with in-person operational leadership in a hybrid work arrangement.

The successful candidate will manage daily operations and service delivery, oversee and develop office employees while supervising field employees, monitor financial and performance measures, maintain client relationships, and support business development and growth initiatives. Success means independently managing day-to-day operations, building an accountable team, maintaining consistent service quality, improving efficiency, and providing ownership with reliable financial and performance reporting.

Requirements

• At least 3 years of management, operations, or supervisory experience.
• Proven ability to lead employees and manage competing priorities.
• Strong communication, problem-solving, and decision-making skills.
• Experience with budgeting, performance reporting, or operational financial management.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office, spreadsheets, and business management software.
• Ability to work independently in a hybrid environment.
• Valid driver's license and reliable transportation for on-site responsibilities.
• Three years of Microsoft Office experience (required).
• Ability to relocate to Bellefontaine, OH 43311 before starting work (required).

Nice To Haves

• Associate degree preferred.
• Experience in service-based businesses, facilities management, hospitality, property services, or field operations.
• Experience supervising both administrative and field teams.
• Familiarity with scheduling, invoicing, payroll/timekeeping, and CRM platforms.
• Experience implementing operational improvements and performance scorecards.

Responsibilities

• Oversee daily operations, service delivery, and overall business performance.
• Manage operational workflows, staffing capacity, and quality standards.
• Develop, implement, and maintain standard operating procedures.
• Identify opportunities to simplify, automate, and delegate processes.
• Resolve escalated operational and client concerns.
• Ensure consistent execution of company policies and procedures.
• Supervise and develop office employees while overseeing field employees.
• Support recruiting, interviewing, onboarding, training, and performance management.
• Establish clear expectations and promote accountability.
• Coach employees and address workplace concerns professionally.
• Build a positive, respectful, and results-driven team culture.
• Monitor labor costs, productivity, job profitability, and operational efficiency.
• Oversee timekeeping accuracy, invoicing processes, and operational reporting.
• Review performance metrics and identify opportunities for improvement.
• Manage operations within established budgets.
• Provide regular reports and recommendations to ownership.
• Maintain strong client relationships and oversee customer satisfaction.
• Conduct on-site consultations and prepare service estimates.
• Follow up on business opportunities and support client retention.
• Partner with ownership on operational planning and growth initiatives.

Benefits

• Paid time off and paid holidays.
• Retirement savings plan with employer matching.
• Professional development and training opportunities.
• Opportunity for expanded responsibility and professional growth.
• Employee discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed