Director of Operations

JLL•Boston, MA

12d•Onsite

About The Position

The Director of Operations is responsible for the overall operational management, project management, maintenance, safety, and tenant experience of a high-rise commercial office building. This role oversees building systems, vendor management, operational budgets, and property services to ensure efficient building performance. The Director of Operations leads on-site teams and coordinates with ownership, property management, and external vendors to maintain a safe, functional, and first-class commercial environment.

Requirements

7-10 years managing capital improvement and/or construction projects in commercial high rise office buildings
7-10 years of experience in commercial building operations or facilities management, preferably in high-rise office environments.
5+ years of experience managing building engineering teams and large vendor networks.
Strong knowledge of mechanical, electrical, plumbing, and life safety systems in commercial buildings.
Experience with building management systems (BMS) and computerized maintenance management systems (CMMS).
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Oversee daily operations of the high-rise office building including engineering, maintenance, janitorial, and security services.
Ensure optimal performance of critical building systems including HVAC, electrical, plumbing, fire/life safety, elevators, and building automation systems.
Develop and implement preventative maintenance programs for all building infrastructure and equipment.
Monitor building performance and identify opportunities to improve efficiency, reliability, and tenant comfort.
Lead and supervise building engineering staff, security personnel, and operational support staff.
Provide training, performance management, scheduling, and professional development for operational employees.
Manage third-party vendors including maintenance contractors, cleaning services, security providers, and specialized system technicians.
Negotiate service contracts and ensure vendor compliance with service level agreements and building standards.
Oversee vendor scheduling.
Develop and manage annual operating and capital budgets for building operations.
Monitor expenses, approve invoices, and identify cost-saving opportunities without compromising service quality.
Plan and prioritize capital improvement projects related to building systems and infrastructure.
Ensure compliance with local, state, and federal regulations related to building operations, safety, and environmental standards.
Oversee fire/life safety systems, emergency preparedness plans, and building evacuation procedures.
Manage building improvement projects including renovations, system upgrades, and sustainability initiatives.
Coordinate with architects, engineers, and contractors to ensure projects are delivered on time and within budget.