Director of Operations

Team Select Home Care•Atlanta, GA

21h•$85,000 - $100,000

About The Position

The Director of Operations (DO) holds primary responsibility for the success of the branch and is accountable for operational execution, financial performance, staffing strategy, and compliance. The DO ensures payroll, billing, eligibility, authorizations, intake workflows, and team performance operate accurately while strengthening the branch’s capacity to grow and perform at a higher level. Through decisive leadership and operational ownership, the Director of Operations builds the structure, discipline, and team capability needed for the branch to expand its reach and improve results. The position leads branch operations, develops staff, drives financial and operational performance, contributes to business development, and maintains compliance with company and regulatory standards. The Director of Operations reports to the Area Director of Operations. The role is exempt.

Requirements

Healthcare experience is required.
Demonstrated leadership in operations or performance-driven environments.
Proven ability to achieve operational and financial targets.
Strong organizational discipline, attention to detail, and consistent follow-up.
Excellent interpersonal, public relations, and communication skills.
Ability to make quality decisions under pressure.
Proficiency in required computer systems and technology platforms.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Provide overall operational leadership for the branch and set standards for accountability, performance, and professionalism.
Strengthen systems, develop team capability, and improve operational consistency to advance the branch.
Contribute to branch expansion through business development, referral partnerships, and opportunities to increase census and market presence.
Maintain branch stability during launches, transitions, staffing fluctuations, and operational challenges.
Partner with the Area Director of Operations and/or Vice President to align branch strategy with financial objectives and market opportunities.
Build a culture of ownership, urgency, and follow-through within the operational team.
Oversee the accuracy of payroll processing, front-end billing, eligibility verification, and authorizations.
Own branch profit-and-loss performance by monitoring revenue, expenses, and margin and implementing corrective actions to meet financial targets.
Monitor staffing levels, productivity, and cost containment in alignment with branch financial targets.
Establish and maintain operational systems that support current performance and scalability.
Ensure operational reporting, documentation, and audits are completed within required timelines.
Execute corporate operational initiatives consistently at the branch level.
Lead, supervise, and develop operational office staff with clear expectations and measurable accountability.
Orient and train operational staff on process competency and policy adherence.
Address performance gaps through coaching, corrective action, and structured follow-up.
Manage recruitment and placement of open clinical and operational roles at the branch; clinical hiring decisions are made by the Director of Nursing.
Work with clinical leadership to maintain awareness of field staff abilities and limitations for safe and appropriate client and caregiver placement.
Oversee and enforce compliance with the on-call scheduling process.
Ensure recruitment, screening, hiring, and retention processes meet regulatory and company standards.
Ensure HR documentation and requirements are accurately collected and maintained in collaboration with the People Services Specialist.
Ensure adherence to federal, state, local, and Team Select standards related to staffing, intake, and operational processes.
Promote and enforce the Compliance Plan and maintain branch readiness for audits, surveys, and regulatory reviews.
Participate in Performance Improvement initiatives and corrective action planning.
Maintain confidentiality of employee, patient, and company information, including compliance with HIPAA standards.