Director of Operations

Ace Marketing Services, Inc. • Winter Park, FL

20d • $130,000 - $160,000 • Onsite

About The Position

Ace Marketing Services is hiring a Director of Operations to run the company’s day-to-day operations from its Winter Park, Florida office. The Director holds the Integrator seat beside the founder, who sets direction and brings in business. The Director oversees department leads, makes timely operational decisions, and owns the company’s operating standards, people, weekly rhythm, numbers, and operational improvements. The role reports to Carson Slade, Founder and CEO, and is full-time, exempt, in person five days a week. The office day runs from 10:30 a.m. to 6:00 p.m.

Ace is a creator marketing and growth agency serving twenty clients with a team of ten. The agency manages social accounts, content, growth, and monetization for creator brands, using software and AI tools built in-house. Its clients work in the adult-content creator industry. The Director will not produce or appear in content, but must be comfortable operating professionally in this industry and handling confidential material discreetly.

The Director leads account managers, support staff, and the software and AI lead. Responsibilities include setting social account-management standards and capacity, managing coverage and performance, directing software-team priorities and delivery commitments, and partnering with HR on hiring, onboarding, coaching, and employee issues. HR runs the hiring process, and the hiring team makes final hiring decisions. The Director owns onboarding from offer through the new hire’s 90-day mark.

Working with the founder, the Director manages budgets, cash, spending, bookkeeping, the monthly close with the accountant, payroll with the payroll provider, vendor and contractor terms, and partner performance reviews. The Director prepares the operating numbers for weekly review with the founder. Banking, compensation, and offers remain with the founder. The Director may approve spending within the approved budget, vendor and contractor contracts, payroll runs, and the monthly close subject to the founder’s sign-off, as well as workload and portfolio allocation. Compensation, offers, exceptions, and company priorities are referred to the founder.

The role establishes a weekly operating rhythm using scorecards, an issues list, and decisions recorded with owners and dates, and is expected to identify problems before clients or creators experience them. In the first 90 days, every client portfolio should have a named owner and tested backup, a weekly operating review should run using trusted scorecards, and new account managers should become productive within 30 days.

The company is hiring for several roles and plans to double its team over the next year. The Director leads that growth and works with HR to shape how new employees are brought in. The role is intended to grow into a COO position as the company doubles. Ace will fund an external operator or Integrator development program in the Director’s first year.

This is a hands-on role in a small, in-person team. Creator accounts can be restricted or banned at any hour, and the Director is an escalation point, supported by a rotation and backup. The company describes its working style as direct, in-person feedback, early identification of problems, and AI tools in every workflow, with a person checking work before it is delivered to a client.

Requirements

• At least two years of directly managing managers or team leads across more than one function.
• Experience turning around an underperforming team and being able to explain how.
• Experience owning or running the finances of a business with at least $1 million in annual revenue, including budgets, cash, payroll, and monthly close.
• Use AI tools daily in personal operating work and verify their outputs.
• Comfort running daily check-ins, giving direct feedback, and making quick decisions with the team and founder.
• Willingness to perform hands-on work alongside leading a small team and to wear multiple hats.
• Comfort working professionally with clients in the adult-content creator industry and handling confidential material discreetly.
• Able to work in person five days a week in the Winter Park office; remote or hybrid work is not suitable for this role.
• Comfort serving as an escalation point when creator accounts are restricted or banned at any hour, with a rotation and backup.
• Must have had direct reports and experience leading more than one function.
• Must have run budgets, payroll, or the books for a business; the posting separately specifies financial ownership experience covering budgets, cash, payroll, and monthly close.

Responsibilities

• Run Ace’s day-to-day operations and serve as the Integrator beside the founder.
• Oversee department leads and make timely operational decisions.
• Set and maintain operating standards, people practices, weekly rhythms, performance measures, and operational fixes.
• Manage account managers, support staff, and the software and AI lead.
• Set standards, capacity, coverage, performance management, and accountability for the social account-management team and client results.
• Set software-team priorities and delivery commitments while leaving technical decisions to the software and AI lead.
• Partner with HR on hiring; scope roles, participate in interviews for the Director’s teams, onboard new hires through their 90-day mark, and address performance and people issues.
• Review and coach employees and make hiring recommendations; participate in final personnel decisions as part of the hiring team.
• Manage budgets, cash, and spending with the founder; handle bookkeeping and the monthly close with the accountant, payroll with the payroll provider, vendor and contractor terms, and partner performance reviews.
• Prepare operating and financial numbers for weekly review with the founder.
• Run the weekly operating rhythm, including scorecards, an issues list, and decisions logged with an owner and date.
• Identify and address problems before clients or creators are affected.
• Lead team growth and work with HR to shape new-hire onboarding as the company plans to double its team.
• Serve as an escalation point for creator account restrictions or bans, with a rotation and backup.
• Ensure every client portfolio has a named owner and tested backup, weekly operating reviews use trusted scorecards, and new account managers become productive within 30 days.

Benefits

• Performance bonus of up to 15% of salary, split between company revenue against an annual target and the operating scorecard.
• Paid time off.
• Paid holidays.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• 401(k) with employer match for eligible full-time employees.
• Company-funded external operator or Integrator development program in the first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed