Director of Operations
About The Position
Central Lending is a rapidly growing private lender seeking a Director of Operations to build and scale the operational systems behind the company. This role is for someone who excels at creating systems, leveraging technology, and leading high-performing teams, rather than just managing existing processes. The Director of Operations will have direct access to executive leadership and will play a key role in shaping the company's technology and operational strategies. The position offers the opportunity to make a significant impact on customer experience, operational costs, closing timelines, and overall profitability. The Director will oversee the complete lending lifecycle, including processing, underwriting support, closing, servicing, and execution, while focusing on continuous improvement through automation, AI, and process redesign.
Requirements
- 5+ years leading operations within residential private lending, mortgage banking, bridge lending, hard money, RTL, or similar lending environments
- Experience managing multi-disciplinary operations teams
- Strong understanding of the residential loan lifecycle
- Experience improving operational efficiency through systems, technology, automation, or process redesign
- Comfortable working alongside software engineers to improve internal technology
- Strong leadership, communication, and organizational skills
Nice To Haves
- Experience with proprietary lending platforms
- AI implementation or workflow automation experience
- Strong understanding of APIs, integrations, and operational systems
- Experience leading operational transformation within a high-growth organization
- Advanced experience with Monday.com or similar workflow platforms
Responsibilities
- Oversee the operational execution of every loan from submission through funding
- Improve communication and accountability across departments
- Ensure processing, underwriting, closing, and servicing operate as one unified system
- Create visibility into every stage of the loan pipeline
- Identify bottlenecks and eliminate unnecessary operational friction
- Design scalable workflows that improve efficiency and customer experience
- Continuously refine SOPs, KPIs, dashboards, and operational reporting
- Drive measurable improvements in speed, quality, and profitability
- Translate operational challenges into software improvements
- Help prioritize new features and workflow enhancements
- Test and implement new functionality
- Drive automation and AI initiatives throughout the organization
- Coach and develop department leaders
- Create accountability through clear KPIs and scorecards
- Foster collaboration across multiple operational departments
- Ensure every team member understands how their work contributes to company goals
Benefits
- Additional annual bonus
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
