Director of Operations

Associa•Bowie, MD

2d•$25 - $30

About The Position

The Director of Operations is an assistant to the General Manager. The Director of Operations manages all correspondence, scheduling, phone, emails, data entry, and project management, interacting directly with the homeowners, committee members, members of the Board of Directors and vendors.

Requirements

High School Diploma or GED Required.
1+ year of corporate administrative, clerical, ad customer service experience.
Excellent communication skills, written and spoken.
Customer service driven, proactive, takes the initiative, detailed oriented and follows through.
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.

Responsibilities

Assist General Manager with implementation of Board policy and directives within the scope of the management agreement.
Works with the board on strategic initiatives, policy governance and association projects.
Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
Issues violation letters to homeowners and follow-up to ensure corrected.
Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
Research and respond to inquiries in-person, by phone, and email.
Activate and issue pool passes, parking passes, and key FOBS.
Receive, sort, log, and distribute mail and packages.
Data enter and update information in the database; record and track documents and information.
Assist in creating and managing the budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and manage capital projects.
Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.
Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
Assist with other projects as assigned.