Director of Operations, Fiber Construction

TAK Broadband•Tacoma, WA

1d•Onsite

About The Position

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians. We are seeking an experienced Director of Operations in the Tacoma, WA area. This role provides strategic leadership and oversight of the fiber construction operations in this area, ensuring alignment with company goals, safety standards, and regulatory requirements. The Director will drive cross-functional collaboration, optimize processes for scalability, and lead teams to deliver high-quality, cost-effective results while fostering a culture of accountability and continuous improvement.

Requirements

5+ years of leadership experience in operations, telecommunications, utilities, construction, or a related industry
Equivalent combination of education, training, and experience may be considered
Proven ability to lead distributed teams and manage the performance of employees, subcontractors, and business partners
Strong knowledge of operational management, financial performance, budgeting, billing, and profit margins
Demonstrated success in process improvement, workflow optimization, and performance management
Strong understanding of safety, regulatory compliance, and operational best practices
Excellent leadership, communication, organizational, problem-solving, and customer relationship skills
Proficiency with Microsoft Office, Google Workspace, operations management systems, and other business software
Relevant education or training in operations management, business, construction management, telecommunications, or a related field
Must provide a valid government-issued photo ID for verification; a driver’s license is required if the role involves driving
Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

Responsibilities

Provide overall operational leadership and oversight across all active markets, with accountability for profitability, efficiency, customer satisfaction, and key performance targets
Lead daily program operations, ensuring crews and business partners meet production, safety, quality, completion, and cycle-time goals
Drive accountability across internal teams, subcontractors, and business partners for productivity, cost control, quality, timeliness, and on-time completion
Oversee scheduling, dispatch, work allocation, and resource planning to maximize operational efficiency and meet program targets
Serve as a key escalation point for operational issues, proactively identifying challenges and ensuring timely resolution in alignment with company performance and quality standards
Monitor program performance and financial results, identifying trends, risks, and opportunities to improve margins, productivity, and overall performance
Partner with Finance and Billing to ensure accurate coding, timely invoicing, reduction of unbilled work, and effective management of past-due accounts
Ensure all field operations comply with company, customer, safety, quality, and regulatory requirements
Lead process improvement and operational standardization initiatives to improve efficiency, productivity, service delivery, and customer satisfaction
Support recruiting, onboarding, training, and development of operational leaders, employees, and business partners to build high-performing teams
Foster a culture of accountability, continuous improvement, and operational excellence across the program
Perform additional duties as assigned by senior leadership