Director of Operations (West Region)

Retirement Housing Foundation•Long Beach, CA

2d•Onsite

About The Position

Retirement Housing Foundation (RHF) is seeking an experienced Director of Operations (West Region) to provide strategic leadership and operational oversight for a portfolio of affordable housing communities throughout the western United States. As a key member of the Operations leadership team, you will lead Regional Managers, drive operational excellence, strengthen compliance efforts, improve financial performance, and support organizational growth initiatives. This is an exciting opportunity to join a mission-driven organization dedicated to providing quality affordable housing and services that help people thrive. If you are a collaborative leader with extensive affordable housing experience and a passion for developing teams, improving operations, and making a meaningful impact, we encourage you to apply.

Requirements

Bachelor's degree in Business Administration, Public Administration, Real Estate, Property Management, or a related field.
Minimum seven (7) years of progressively responsible property management experience, including oversight of multi-site housing portfolios.
Minimum three (3) years of management experience leading managers or senior-level staff.
Experience managing HUD, LIHTC, Tax Credit, and/or Conventional Housing communities.
Strong knowledge of affordable housing regulations and property management operations.
Strong financial, analytical, and problem-solving skills.
Exceptional leadership, communication, and relationship-building abilities.
Proficiency in Microsoft Office Suite and property management software systems such as Yardi.
Valid California driver's license and insurable driving record.
Ability to travel throughout the assigned region, including occasional overnight travel.

Nice To Haves

Certified Property Manager (CPM).
Housing Credit Certified Professional (HCCP), COS, TCS, or similar affordable housing certification.
Experience overseeing large, geographically dispersed portfolios.
Experience with acquisitions, portfolio transitions, growth initiatives, and operational integration projects.
Nonprofit housing experience.

Responsibilities

Lead, coach, mentor, and develop Regional Managers.
Establish performance expectations and accountability measures.
Support succession planning, employee engagement, and workforce development initiatives.
Partner with Human Resources on recruiting, onboarding, and employee development efforts.
Foster a culture of accountability, collaboration, and continuous improvement.
Oversee day-to-day operations of affordable housing communities throughout the assigned region.
Drive occupancy, resident satisfaction, operational efficiency, and service excellence.
Identify operational challenges and implement effective solutions.
Promote consistency in policies, procedures, and best practices across the portfolio.
Utilize reporting and data analysis to improve operational performance.
Review financial statements, budgets, occupancy trends, and key performance indicators.
Monitor operating results and support expense management initiatives.
Partner with Regional Managers to improve asset performance and address operational challenges.
Assist with budget preparation, financial forecasting, and strategic planning.
Ensure compliance with HUD, LIHTC, Tax Credit, and other affordable housing regulations.
Provide guidance during audits, inspections, management reviews, and compliance assessments.
Monitor regulatory changes and implement operational adjustments as needed.
Support risk management and asset preservation initiatives.
Support acquisitions, property transitions, new developments, and growth initiatives.
Collaborate with executive leadership to achieve organizational objectives.
Provide operational analysis, recommendations, and performance updates.
Represent RHF with governmental agencies, boards, ownership groups, and community stakeholders.