Director Of Operations

Broadway National Inc•Hauppauge, NY

29d

About The Position

Broadway National, one of Inc. 5000’s fastest-growing privately owned companies, provides national and international property management and facility services to high-profile clientele across a wide range of industries, including technology, restaurants, supermarkets, facility maintenance, retail, specialty, and more. We aim to provide our employees with a family-oriented atmosphere where they are encouraged and motivated while being given the tools and opportunities to grow within the company. As Broadway National continues to grow, we are committed to developing our employees alongside the business. We welcome experienced industry professionals as well as individuals who are eager to expand their knowledge of the facility maintenance industry. Our goal is not only to provide exceptional service to our clients, but also to create an environment where employees can develop, succeed, and build long-term careers. Broadway National is an equal opportunity employer and values diversity within our organization.

Requirements

7+ years of experience in service operations, with progressive leadership responsibility
Experience managing both frontline employees and management-level staff
Strong understanding of operational and financial performance, including gross profit, forecasting, volume trends, and account performance
Strong leadership skills with the ability to coach, motivate, develop, and hold teams accountable
Excellent client relationship and customer service skills
Strong problem-solving and decision-making abilities
Excellent verbal and written communication skills
Ability to manage multiple priorities in a fast-paced, high-volume environment
Proactive, organized, and detail-oriented

Nice To Haves

Bachelor’s degree preferred
National retail and/or facility maintenance experience strongly preferred
Experience working with and managing subcontractors preferred

Responsibilities

Oversee and lead Operations management and frontline staff, with responsibility for approximately 10–30 employees
Maintain a strong understanding of client expectations, contractual requirements, and service delivery standards
Partner with Operations Managers to develop strategies that exceed client expectations and improve overall account performance
Serve as the primary escalation point and senior Operations contact for client leadership
Partner with Sales and Account Executives on client presentations, business reviews, RFPs, and growth opportunities
Monitor gross profit, account performance, and volume trends, identifying areas of concern and implementing corrective action plans
Develop account forecasts, projections, and operational plans in partnership with Finance and Operations leadership
Lead and resolve high-level client, vendor, and operational escalations
Make staffing and organizational decisions based on business needs, including team structure, employee development, performance management, and terminations
Identify SLA performance gaps, determine root causes, and implement solutions to improve service delivery
Develop and improve operational policies, procedures, and processes to support company growth, efficiency, and client satisfaction
Maintain accountability across Operations teams for performance, service levels, productivity, and overall execution
Remain prepared to report on account performance, financials, staffing, and operational challenges during leadership meetings
Travel as needed for client meetings and operational needs
Participate in interviewing and selection of Operations employees as needed