Director of Operations

JF Restaurants•New York, NY

11d•Hybrid

About The Position

JF Restaurants is a New York City-based hospitality group led by Michelin-starred Chef and Restaurateur John Fraser. The Director of Operations will oversee and elevate operations across multiple properties, ensuring that every JFR restaurant delivers a consistently exceptional standard of service, financial performance, and guest experience. This is a senior leadership role for a hospitality professional who understands how to operate at both altitude and detail—equally fluent in strategy, numbers, and service execution. The Director of Operations serves as a key senior leader within JF Restaurants, responsible for the operational integrity, performance, and culture of our F&B portfolio. This role bridges ownership vision, executive leadership, and on-the-ground operations, ensuring alignment across all restaurants and markets. You will not be removed from the floor—you will be expected to engage directly with service, leadership teams, and guest experience, while also driving long-term operational and financial strategy.

Requirements

7–15+ years of senior multi-unit operations experience
Proven track record managing multi-restaurant or multi-property P&L responsibility
Strong background in both luxury and high-performing hospitality environments
Equally comfortable on the floor, in financial analysis, and in strategic planning
A natural operator with strong instincts for service, systems, and people
Experienced in building, coaching, and scaling leadership teams
Highly disciplined, detail-oriented, and calm under pressure
A clear communicator with strong emotional intelligence and integrity
Willingness to travel between properties and markets as needed
Ability to engage directly in active service environments
Flexibility to support evenings, weekends, and peak operational periods

Responsibilities

Oversee day-to-day performance across multiple restaurants and markets
Ensure consistent execution of JFR service standards across all properties
Maintain an active presence in operations, including service periods and site visits
Strengthen systems that support consistency, quality, and scalability
Partner in full P&L ownership across multiple outlets
Lead budgeting, forecasting, and financial planning processes
Drive profitability through labor optimization, cost discipline, and revenue strategy
Monitor and respond to performance trends across properties in real time
Directly support and develop General Managers and senior restaurant leadership
Establish clear KPIs, accountability structures, and operational expectations
Build a culture of excellence, ownership, and professional growth across teams
Identify and develop future leaders within the organization
Implement and refine JFR operational systems, standards, and SOPs
Support openings, transitions, and performance turnarounds as needed
Ensure menus, service programs, and guest experiences are executed at a high level
Collaborate with culinary and executive teams on continuous improvement
Safeguard the integrity of the JFR guest experience across all locations
Ensure alignment between culinary vision, service execution, and brand identity
Act as a key driver of hospitality culture throughout the organization
Work closely with ownership, culinary leadership, HR, and finance teams
Translate strategic objectives into clear operational execution
Provide transparent reporting and insight on business performance