Director of Operations, Janitorial Service

ABM•Redwood City, CA

About The Position

The Director of Operations serves as a regional leader overseeing operations and teams that deliver facilities services - including custodial and maintenance. This role is accountable for driving regional growth, operational excellence, and financial performance. The Director will lead a diverse team, providing guidance, support, and coaching to site managers while fostering strong client relationships and ensuring service quality. Key responsibilities include developing internal and external partnerships, achieving financial targets, managing and forecasting budgets, overseeing vendor relationships, collaborating with senior leadership, and continuously developing operational talent.

Requirements

Bachelor’s degree or equivalent experience.
10+ years of experience in facilities maintenance and management.
Demonstrated ability to lead a P&L and drive commercial growth while maintaining client service at the highest level for existing clients/customers
Experience managing “hard” facilities services such as core facilities maintenance, mechanical and electrical maintenance and services.
Ability to effectively lead a staff of direct reports.
Proven track record as an effective leader in a high-performance organization, success as a builder of collaborative, high-performance teams whose management style is characterized as results oriented.
Ability to lead in complex and transformational situations, simplifying the complex and driving tangible progress through others
Must know the city, state and federal laws and regulations that affect company business and know what licenses are required to operate the business.
Demonstrated track record of upward career progression in high performance environments with drive to continue to lead at even greater levels over time
Experienced at leading in a matrixed, transformational environment at a large company
Self-starter and works well independently and as part of a team.
Understanding of all facets of facilities roles.
Ability to develop and conduct effective health, safety and environmental training programs.
Skilled in project management, problem-solving techniques and communicating ideas and instructions clearly.
Skilled in directing activities and operations of others, including in hazardous situations.
Can quickly dive deep on business challenges and formulate them as data and analytics problems that can be solved by standard approaching using descriptive, predictive, and prescriptive analytics.
Positive attitude with a strong desire to learn and a continuous improvement mind-set.
Strong working knowledge of Excel and other Microsoft Office products.
Comfortable with routinely shifting demands.
Working knowledge of general office equipment.
Ability to prioritize projects and execute and deliver in a timely manner under tight deadlines.
Ability to work independently in a fast-paced, dynamic, results-oriented environment.
Meticulous attention to detail, self-motivated, and the ability to maintain confidentiality.

Responsibilities

Leads and drives the region with a focus on expanding ABM’s business footprint while maintaining maximum client service satisfaction.
Drive expansion of ABM’s core facilities maintenance, mechanical and electrical maintenance and services, as well as janitorial, cleaning and other services.
Ensure safety, quality, delivery and cost are key success measures embraced by the organization.
Recruit, manage, and lead teams with focus on continuous improvement.
Select and develop teams of professionals, including people leaders.
Influence and support functional strategy; determine, evaluate, and modify goals and the allocation of resources to ensure departmental and organizational goals are met.
Support, motivate, inspire, and promote the team by building a positive and thriving team environment.
Direct overall department processes for integration of services and systems.
Participate in facilities planning processes and direct the implementation of strategic direction.
Direct initiatives to improve quality performance and customer service.
Ensure a safe and secure environment to meet customer needs and regulatory requirements.
Maintain daily and weekly labor management control.
Prepare plans for long range improvement projects to maintain infrastructure.
Maintain accountability for area budgeting and replacement of materials and equipment.
Execute preventative and predictive maintenance programs.
Implement ABM’s technology to ensure QA/QC and make better business decisions from the data.
Special projects and other duties as needed.