Director of Operations | Marshall Health Network Arena & Convention Center

ASM Global•Huntington, WV

2d•Onsite

About The Position

Under the General Manager’s supervision, the Director of Operations is responsible for the daily activities required to run, maintain, and service the facility and/or the events. This role directs, supervises, and schedules all aspects of Operations, including Engineering, Building and Grounds, Technical Services, Security, and Custodial Services. The Director coordinates Operations activities with other departments and event-related contractors to ensure facility readiness and smooth event operation. They are responsible for implementing and updating facility rules, regulations, policies, and procedures, and ensuring clear communication of directives. The role oversees the maintenance of the Physical Plant, systems, equipment, and vehicles, and assists in budget preparation, including recommending capital budgets for long-range repairs and improvements. They authorize equipment and supply requisitions within budget guidelines and maintain an annual inventory of all equipment. A key responsibility is ensuring compliance with all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations, and emergency procedures. This includes developing training programs for employees on Fire/Life Safety, Emergency, and OSHA Procedures. The Director investigates, analyzes, and resolves operational problems and complaints, and conducts staff meetings. They work closely with the General Manager on Service Agreements, review contracts for compliance, and negotiate with vendors, unions, contractors, and service providers. The role involves developing and implementing preventive maintenance schedules, emergency procedures, safety, and Risk Management policies. They act as a liaison to public utility, environmental, and energy agencies, assist with energy-saving guidelines, and coordinate special projects like construction or remodeling. The Director also serves as Manager on Duty (MOD) as required and performs other assigned duties.

Requirements

Bachelor's Degree (BA) from a four-year accredited college or university with major course work in business or public administration or related fields facility of similar size and description or, equivalent combination of education and experience.
Experience in purchasing procedures, and supervising personnel.
Experience in labor relations and union contracts, if applicable.
Excellent communication and interpersonal skills and organizational ability.
Ability to work with and maintain highly confidential information is required.
Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment.
Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description.
Ability to anticipate problems and implement immediate corrective action.
Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.
Considerable knowledge of safety regulations and other federal, state, or local laws and regulations.
Strong orientation towards hospitality/customer service for the meeting, arena, and entertainment industry.
Knowledge of facility operating standards, building maintenance, custodial, personnel and office management.
Effective supervisory skills.
Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions.
Ability to manage a facility of same size and type.

Responsibilities

Directs, supervises and schedules all aspects of Operations, including Engineering; Building and Grounds; Technical Services, Security and Custodial Services.
Coordinates the Operations activities with other departments and event related contractors to assure facility readiness and smooth operation of events.
Implements and updates facility rules, regulations, policies and procedures.
Provides clear, concise, and timely communication of directives to other departments.
Ensures that Operations Department receives pertinent information for the most effective use of the facility and staffing.
Oversees maintenance of the Physical Plant, systems, equipment and vehicles.
Assists in the preparation of the Annual Operating Budget and recommends a capital budgets for 1-year and 5-year long-range repairs and improvements to the facility.
Authorizes the requisition of equipment and supplies within budget guidelines.
Provides yearly inventory of all equipment.
Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed.
Develops program to train all employees on Fire/Life Safety, Emergency and OSHA Procedures.
Investigates, analyzes and resolves operational problems and complaints.
Conducts periodic staff meetings to discuss procedures, problems and policy changes.
Works closely with the General Manager in the preparation and negotiation of Service Agreements.
Reviews contracts for compliance with events and /or government specifications and suitability for occupancy.
Negotiates with vendors, unions, contractors and/or service providers.
Develops and implement preventive maintenance schedules, emergency procedures, safety and Risk Management policies in compliance with all Corporate and governmental regulations.
Acts as liaison to public utility, environmental, and energy agencies.
Assist GM in implementation of any energy saving guidelines.
Coordinates and oversees special projects, such as construction, remodeling or expansion.
Plans and directs outside vendors/contractors work to assure compliance with contracts and safety requirements.
Serves as MOD (Manager on Duty) as required.
All other duties and responsibilities as assigned.
Manages supervisors and employees in any of the following departments: Changeover, Housekeeping, Maintenance, Operations, Production, Engineering, Electricians, Technical Services, Public Safety, and Security.
Responsible for the overall direction, coordination, and evaluation of these units.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.