Director of Operations

Thirty Capital•Charlotte, NC

21d

About The Position

We’re looking for an experienced Director of Operations to oversee the operational functions of our commercial insurance company, Thirty Capital Risk Management. The Director of Operations focuses on optimizing operations for commercial insurance and risk management functions. This role involves collaborating with various departments, managing budgets, and implementing strategic initiatives to drive growth, efficiency, and cost savings.

Requirements

Bachelor’s degree in Business Administration, Risk Management, or a related field.
Minimum of 10 years of experience in middle-market insurance operations.
Proven track record of managing teams, strong leadership and critical thinking skills.
Exceptional analytical and problem-solving abilities.
Proficient in data analysis, agency management systems, and performance metrics.

Nice To Haves

Master’s, CPCU, CIC, or ARM preferred.
Account management and claims advocacy experience preferred.

Responsibilities

Oversee daily operations, ensuring compliance with industry regulations and internal policies for commercial insurance and risk management departments.
Develop and execute operational strategies that align with company goals, enhance customer experience and operational efficiency.
Partner with the marketing department to oversee the promotion of Thirty Capital Risk Management to increase market share.
Implement solutions to streamline operations and improve data management for continued process improvement.
Analyze performance metrics and prepare reports for senior leadership and board of directors.