Director of Operations | Full-Time | Palm Springs Convention Center

Oak View Group•Palm Springs, CA

1d•Onsite

About The Position

The Director of Operations manages, supervises, and coordinates the day-to-day operations of each venue including but not limited to set-up/changeovers, custodial/housekeeping, and audio/visual operations. Responsible for developing and implementing practical systems, workflows, and accountability measures that ensure operational tasks are completed to standard, recognizing that consistent outcomes depend on process-driven oversight. This role is an exempt salaried position $125,933 – $163,713 and is bonus eligible.

Requirements

5-7 years of progressively responsible facility operations experience.
Minimum 3 years in senior leadership with the ability to supervise the work of others.
B.S. or B.A. degree from an accredited college/university.
Experience managing public assembly venues, convention centers, stadiums, arenas, airports, hotels, or similar facilities.
Demonstrated experience managing capital projects exceeding $500,000.
Experience overseeing multiple operational departments.
Ability to work event nights, weekends, and holidays as required.
Knowledge of budget preparation and control.
Experience with audio/visual systems.
Knowledge of OSHA requirements.
Knowledge of event production and theater technology.
Capable of operating in Microsoft Office applications, including Excel, Word, and Outlook.
Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
Ability to work well in a team-oriented, fast-paced, event-driven environment.
Working knowledge of equipment safety, facility maintenance, and housekeeping.
Excellent customer service skills.

Nice To Haves

Certified Facility Manager (CFM)
Facility Management Professional (FMP)
Project Management Professional (PMP)
LEED Accredited Professional (LEED AP)
Certified Energy Manager (CEM)
OSHA 30-Hour Certification
Or others that add to industry experience

Responsibilities

Direct all daily facility operation managers, including Chief Engineer, Operations Manager Set-Up/Environmental Services, Public Safety and Security Manager
Create, implement, and oversee sustainability programs.
Develop departmental goals, operating procedures, and performance metrics.
Ensure the facility remains clean, safe, operational, and event-ready.
Lead continuous improvement initiatives to improve operational efficiency and reduce operating costs.
Establish preventive and predictive maintenance programs.
Develop emergency preparedness and business continuity plans.
Support the internship program when interns rotate into the operations and engineering teams.
Oversee operation and maintenance of all building systems, including HVAC, Electrical, Plumbing, Mechanical, Fire/Life Safety Systems, Building Automation Systems, Utilities, Manage asset lifecycle planning.
Update and manage a 5-year capital plan.
Develop long-range replacement schedules.
Ensure compliance with all applicable codes and regulations.
Monitor facility performance and implement energy-saving initiatives.
Work through the operations manager to maintain world-class cleanliness standards.
Establish quality assurance inspections and service standards.
Ensure public spaces, meeting rooms, exhibit halls, back-of-house areas, and exterior grounds are maintained to exceptional standards.
Optimize staffing and scheduling based upon event activity.
Manage all room sets and tear-downs based on event requests in a timely and efficient manner.
Provide executive oversight of the Public Safety Department.
Ensure compliance with all OSHA, fire code, emergency management, and life safety regulations.
Coordinate emergency response planning with local agencies.
Lead risk management initiatives to protect guests, employees, and facility assets.
Ensure drills and training are established on an annual basis.
Develop and implement sustainability initiatives that reduce environmental impact while lowering operating costs.
Oversee recycling, waste diversion, energy management, water conservation, and green purchasing programs.
Pursue sustainability certifications and industry best practices.
Collaborate with clients to support environmentally responsible events.
Review landscaping design to ensure sustainable initiatives are being considered and adhered to
Develop and manage annual and 5-year capital improvement budgets.
Lead planning, design, and execution of capital improvement projects.
Contribute insight and information as needed during the renovation and expansion projects.
Monitor project budgets, schedules, quality, and safety.
Minimize operational disruption during any capital project activities.
Ensure projects are completed on time and within budget.
Recruit, mentor, and develop department managers and staff.
Foster a culture centered on safety, accountability, customer service, and teamwork.
Conduct performance evaluations and succession planning.
Promote employee engagement and professional development.
Manage timely reports requested by the City on an annual basis by contract.
Serve as a primary liaison with outside contractors performing maintenance and renovation work.
Manage procurement, RFPs, contract negotiations, and vendor performance.
Ensure contractor compliance with safety requirements and operational standards.
Review project deliverables and approve completed work.
When able to instill sustainability requirements in RFPs to meet our goals
Develop and administer departmental operating and capital budgets.
Monitor expenditures and identify cost-saving opportunities.
Prepare capital funding recommendations.
Analyze operational performance and implement efficiencies.
Manage purchasing and inventory controls.