Director of Front Office | Hotel & Convention Center
About The Position
We’re seeking a guest-focused professional to join our team as the Director of Front Office. If you are passionate about unforgettable guest experiences and motivating a team of dedicated individuals, we want to hear from you! At the Renaissance Montgomery Hotel & Spa, we create experiences that bring people together at scale. Connected to the Montgomery Convention Center and the Montgomery Performing Arts Centre (MPAC), this property sits at the center of the city’s business and cultural district. With over 340 guest rooms, a full-service European-style spa, rooftop pool, multiple dining outlets, and the largest meeting and convention space in the region, this hotel is a market leader for group, association, and citywide events. As part of the PCH Hotels & Resorts portfolio, you’ll join a team known for performance and a commitment to delivering Hospitality with Heart & Soul.
Requirements
- Minimum 3 years Front Office Management experience in a high-volume, full-service hotel or resort
Responsibilities
- Manage departmental P&L
- Forecast labor hours against occupancy fluctuations
- Drive front-desk upsell programs
- Prepare for brand standard audits
- Oversee quality assurance (QA) inspections
- Oversee night audit oversight
- Crisis Management
Benefits
- medical
- dental
- vision
- 401(k)
- PTO
- travel perks
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
