Director of Front Office

Omni Hotels & Spas•Chicago, IL

5d•Onsite

About The Position

To work closely with the Director of Rooms and Front Office Leadership team to oversee the Front Desk and Guest Services staff, ensuring maximum Front Office operating efficiency. Managing and problem solving associate and guest issues while remaining professional at all times.

Requirements

At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.
Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.
Must have excellent organizational, supervisory, customer service skills.
Must be able to work well under stressful situations and handle challenges in a professional manner.
Must have a 4 diamond presentation.

Nice To Haves

Hospitality Management Degree or similar preferred.

Responsibilities

Ensure registration cards are completed.
Ensure all needed reports are run.
Continued training done with all associates.
Ensure all internal training programs are consistent.
Communicate with all departments on continuing basis. Especially the communication with Front Office Managers each evening/morning.
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
Be familiar with the hotel computer system for training, maintenance and trouble shooting.
Complete rate discrepancy report and make needed changes.
Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
Complete check-out with balance report.
Complete credit check daily.
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
Assist with departmental scheduling and monitoring payroll productivity.
Directly oversee all aspects of Front Office and Guest Services.
Attend meetings as assigned by Director of Rooms.