Director of Operations | Aloft Scottsdale

Horseshoe Bay Resort • Scottsdale, AZ

6d • $90,000 - $100,000

About The Position

Crescent Hotels & Resorts is seeking a Director of Operations for Aloft Scottsdale. The role oversees hotel operations with a focus on the Rooms Division, guest satisfaction, service quality, staffing, budgeting, forecasting, and compliance with Crescent standards. The Director works closely with the General Manager and department heads to support hotel profitability and consistent day-to-day operations.

The position includes managing the hotel’s quality process, supervising Rooms Division managers and teams, resolving guest concerns, monitoring occupancy and operational costs, and participating in hotel meetings. The role also supports associate development and performance management, including interviewing, hiring, training, coaching, and recommending evaluations or discipline.

Requirements

• At least 3 years of rooms, front desk, and guest service experience.
• At least 2 years of rooms leadership experience.

Responsibilities

• Implement and manage the hotel’s daily quality process, communicate goals, support associate improvement, ensure compliance with Crescent standards, and handle service recovery and problem resolution.
• Share guest feedback and service-failure measurements, and coach associates accordingly.
• Interview, hire, train, recommend performance evaluations, resolve problems, maintain open communication, and recommend discipline or termination when appropriate.
• Communicate clear direction to staff verbally and in writing.
• Assign and instruct Rooms Division Department Managers, observe performance, encourage improvement, monitor occupancy, adjust staffing, and supervise cost and inventory controls.
• Investigate and resolve guest complaints, prepare written correspondence, and plan effective solutions using judgment and discretion.
• Supervise budgeting, forecasting, training, motivation, and staffing for the Rooms Department, including Telephone, Housekeeping Services, Front Office, Laundry, Concierge, and Guest Services.
• Prepare expense forecasts and actual results for Rooms Division revenue and expenses.
• Review security logs daily for significant incidents and coordinate policy enforcement or service improvements with department heads.
• Work with the General Manager to establish and monitor policies and guidelines for hotel operations, profitability, and consistency.
• Plan, organize, chair, attend, or participate in hotel meetings, including staff, Rooms Division, Executive Committee, and Quality Teams meetings.
• Follow attendance rules and be available to work regularly.
• Perform other job-related duties as assigned.

Benefits

• Highly competitive annual salary of $90,000–$100,000 based on experience.
• Exceptional benefit plan for eligible associates and family members.
• 401(k) matching program for eligible associates.
• Flexible scheduling.
• Discounts at Crescent-managed properties in North America for associates and family members.
• Health and wellness programs.
• Learning and development opportunities.
• Travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed