Director of Operations

Orange Bank & Trust Company•City of Middletown, NY

2h•$160,000 - $170,000•Onsite

About The Position

This is a management position responsible for the successful strategic oversight and administration of all Deposit, Loan and Branch Operations activity. This manager must be capable of creating and executing the related strategies of the Bank and managing projects or tasks at a high complexity level. Functions include, but are not limited to, the following: core and item processing, branch operations, deposit operations, product and cash management implementation and support, branch facilities, operational policy and procedures, core processor interfaces, management of appropriate vendors related to work efforts in the operational areas and preparation of budget requests for operational areas and client facing products. Manage the operational areas to be able to sustain growth efficiently and effectively. This position oversees multiple departments, several management level staff members and requires a high level of cross-department interaction and collaboration.

Requirements

Four-year College degree in Business, Finance, or Accounting or equivalent work experience.
Minimum of eight (8) years of Branch Management & Deposit/Loan Operations Management experience with Project Management experience.
Must keep all banking and customer information confidential, including any financial statements and credit reports. A high degree of confidentiality is required.
Must demonstrate good decision-making skills and be a quick decision maker. Must be able to multi-task and have the ability to make sound decisions within the prescribed bank policies and procedures.
Must use sound judgment and represent the bank in a professional manner within the community.
This position interacts with a large number of external customers and internal contacts in order to perform job function responsibility. Topics discussed could be either complimentary or combative. Must adhere to bank policy and procedure.
Approve expenditures. Must review bills and estimates in order to limit the financial exposure to the bank.
Must be able to create and implement a strategy to move the company forward as necessary.

Nice To Haves

Four-year College degree in Business, Finance, or Accounting preferred.
Ten (10) + years of Branch Management & Deposit/Loan Operations Management experience with multiple years of Project Management and Strategic Execution experience.

Responsibilities

Maximize the efficient interface for all transactional activity between the Branches and Deposit and Loan Operations.
Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.
Manage the staffing models of each operational area to determine if the staffing compliment is sufficient. Request amendments to staff compliment when appropriate with the appropriate presentation of data.
Conceptualize improvements in current operational design that will assist the organization in reaching its strategic goals while delivering superior client service.
Work closely with Product Development to develop and deliver alternative delivery systems/methods that effectively support demand among target market segments and the bank’s customer base- strong focus on Client Experience.
Oversee and manage large and complex projects assigned. Keep Executive Management aware of any potential issues with projects meeting targeted deadlines. Report progress to Board of Directors as necessary.
Manage the bank’s Electronic Banking and other product and service-related vendors as necessary. Develop and maintain partnerships with these vendors to realize full optimization of products/services.
Oversee the operational areas to be able to sustain growth efficiently and effectively.
Design and further develop internal controls to successfully manage overhead and other non-interest expenditures within the managed areas.
Assist Staff with decision making, problem resolution, human resources issues and resolution of audit and compliance issues as needed.
Coordinate with sales management to monitor and ensure that the bank meets its strategic plan activities. Bridge the gap between the front lines and back-office support.
Prepare and submit appropriate budget items for product, systems, services, upgrades in the Deposit, Loan, Branch and Cash Management Support areas. Track budget expenses and obtain appropriate approval for new software, services, etc.
Senior Manager responsible for vendor relationships and contract negotiation and renewal. Responsible for vendor risk management activities for assigned vendors.
Create an environment of change and forward thinking across the operational areas. Portray a positive demeanor and lead the operational teams to do the same.
Active participant/member of bank committees as required, i.e.: New Product Committee, Compliance Committee, Project Review Committee
Other responsibilities as assigned by management.