Director of Operations
About The Position
The Director of Operations reports directly to the Chief Operations Officer and provides strategic and operational leadership across multiple facilities and/or customer-based business units. This role is responsible for driving overall operational performance, ensuring processes are efficient, scalable, and aligned with Bluegrass Supply Chain’s strategic objectives. The Director plays a critical role in operational excellence, customer satisfaction, financial performance, and team member engagement. This is an opportunity to shape and scale multi-site operations within a growing 3PL organization. The Director of Operations will play a pivotal role in driving operational excellence, strengthening customer partnerships, and developing high-performing teams.
Requirements
- Bachelor’s degree in Business, Operations Management, Supply Chain, or related field required
- Minimum of 10 years of progressive operations leadership experience, preferably within a 3PL or warehousing environment
- Hands-on experience with Warehouse Management Systems (WMS)
- Advanced proficiency in Microsoft Office (Excel, Outlook, PowerPoint)
- Strong interpersonal, communication, and executive presentation skills
- Demonstrated expertise in strategic problem-solving, project management, and process improvement
- Proven leadership, negotiation, and change management capabilities
Nice To Haves
- MBA or other Masters degree in logistics, supply chain, etc., strongly preferred
Responsibilities
- Provide leadership oversight across multiple locations or business units, ensuring consistent execution of company standards and objectives.
- Serve as a key liaison between operational teams and senior leadership, clearly communicating performance metrics, risks, and improvement opportunities.
- Drive alignment between operations strategy and company growth objectives.
- Establish and monitor quality control and performance management systems.
- Evaluate operational workflows to improve efficiency, cost control, safety, and service quality.
- Lead continuous improvement initiatives and process optimization efforts.
- Identify operational risks and implement mitigation and contingency strategies.
- Maintain a strong customer-centric focus, ensuring operations align with service-level agreements and customer expectations.
- Proactively solicit customer feedback and drive service improvements.
- Oversee labor planning, workforce optimization, and resource allocation.
- Manage equipment, materials, and operational assets to ensure optimal utilization.
- Contribute to budgeting, forecasting, and capital planning initiatives.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Coach and develop operational leaders and high-potential talent.
- Support professional development and succession planning efforts.
- Evaluate and implement technology solutions, including WMS enhancements and automation tools.
- Improve productivity, accuracy, and scalability through systems optimization.
- Act as a role model for Bluegrass Supply Chain’s core values and leadership principles.
- Perform other duties as assigned.
Benefits
- 15% Performance Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Director
