HOA/COA Director of Operations

HOA Talent • Washington, DC

2d • Hybrid

About The Position

The HOA/COA Director of Operations will own the employee lifecycle and the company's brand. This role covers hiring, onboarding, offboarding, and PTO administration on the HR side, plus website, community outreach, and new business support on the marketing side. The Director of Operations will work directly with managers across teams to keep coverage, morale, and retention strong.

Requirements

• 5+ years of HR generalist experience, including onboarding, offboarding, and employee relations
• Experience administering PTO, COBRA, 401k, and health benefits
• I-9 and new hire compliance knowledge
• Experience drafting PIPs, warnings, and position descriptions
• Experience with Monday.com, Microsoft Teams, and Zoom
• Marketing experience: website content, proposals, or event planning
• Strong written and verbal English communication

Nice To Haves

• Community association or multi-family property management experience
• Familiarity with Vantaca and HappyCo
• Experience managing a company website CMS

Responsibilities

• Run onboarding and offboarding end to end: paperwork, background checks, I-9, system access, benefits termination, and COBRA
• Administer the PTO system, including weekly PTO reporting and manager backup coverage for planned and unscheduled leave
• Recruit and retain talent: post jobs, screen resumes, schedule interviews, and maintain position descriptions
• Draft and deliver performance improvement plans and written and verbal warnings as the company's neutral liaison
• Develop SOPs and retention practices that improve employee performance and tenure
• Manage the company website: employee bios, photos, managed property list, and departure updates
• Support new business with leads, proposals, and pitches
• Plan community outreach (board round tables, board trainings, association grants), the volunteer program, and employee morale events

Benefits

• Employee medical, dental, and vision paid 100% by the company, eligible the month after 60 days
• 401k, eligible the month after 90 days
• Paid holidays and PTO, with PTO eligible the month after 90 days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed