Director of Operations
Rimrock Foundation•Billings, MT
•Hybrid
About The Position
The Director of Operations is responsible for execution and day-to-day operational performance across Rimrock locations and centralized operational departments, including Admissions, Intake, and Integrated Services (Targeted Case Management, Peer Support, and Psychosocial Rehabilitation). Reporting to the Senior Director of Operations, this role ensures site and departments operate efficiently, compliantly and in alignment with organizational performance expectations. Assures adherence to state statutes and rules, CARF standards, and federal regulations including HIPAA and 42 CFR Part 2. Positively represents the organization and promotes Rimrock’s Mission to the community.
Requirements
- Bachelor’s degree in healthcare administration, Business or related field.
- 5-7 years leadership experience in healthcare or behavioral health.
- Experience managing multi-department operations.
- Proven ability to drive performance improvement.
- Possess effective communication and interpersonal skills.
- Ability to delegate and collaborate with peers, staff and leadership.
- Proven effectiveness to adapt to change and make necessary adjustments as needed.
- Capacity to provide empathy and possess knowledge of patients with addictions and co-occurring disorders and implement positive reinforcement of patients.
- Exemplifies strong organizational skills.
- Acquired Computer skills and proficiency with Microsoft software including Word, Excel and Outlook.
- Complies with all HIPAA and 42 C.F.R. Part 2 regulations relating to privacy, security, and confidentiality.
- Knows and understands emergency procedures and completes incident reports within 24 hours of event with detailed information.
Nice To Haves
- Some driving required.
Responsibilities
- Provide direct supervision to Site Managers across all locations
- Ensure operational consistency across Billings, Bozeman, and future sites.
- Monitor daily site performance, staffing alignment, and workflow efficiency.
- Conduct routine site visits and operational reviews.
- Oversee Admissions and Intake departments
- Monitor referral conversion, intake timeliness, and census trends
- Ensure accurate insurance verification and funding eligibility
- Maintain efficient access to care pipelines
- Oversee productivity and documentation standards for Integrated Services (TCM, Peer Support, Psychosocial Rehabilitation)
- Ensure all billing compliance and regulations for Integrated Services
- Monitor service utilization and staffing ratios for Integrated Services
- Align integrated services with outpatient and treatment court programming
- Monitor departmental and site-level productivity benchmarks
- Partner with the Finance department to support revenue cycle readiness
- Identify and address operational inefficiencies
- Execute operational standards established by Senior Director of Operations
- Organizes programs and services to meet short-term and long-range strategic goals.
- Monitors overall progress of programs and services in all departments under scope of direction.
- Oversee all daily aspects of departmental specific services and coordinates interdepartmental communications and working relationships.
- Actively works to maintain departmental financial responsibilities and outcomes.
- Conducts team and individual meetings of staff under supervision to ensure sustainable work progress
- Identities training needs and assistance in timely training/education of staff.
- Participates in quarterly quality and risk management data collection, review and presentation of outcomes/data.
- Hold quarterly departmental meetings with direct reports to assure communication/liaison and maintain minutes
- Assist in recruiting, hiring and evaluating staff.
- Adheres to and upholds local, state, federal and CARF policies and regulatory requirements
- Continuously works to achieve organizational goals. Accepts ownership for actions and decisions, accomplishments and actively exploring new opportunities to enhance skills and knowledge.
- Engage in outreach and business development as assigned.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Director
