Director of Operations

Therapy Tree•Phoenix Central, AZ

31d

About The Position

The Director of Operations (DOO) is a key member of the leadership team responsible for overseeing the Operations/Client Services Division across all clinics. This role ensures that every clinic meets organizational productivity, billable hour, and service delivery targets through strong operational workflows, team leadership, KPI monitoring, and collaboration with the Clinical Division. The Director of Operations creates and maintains efficient business processes, ensures consistent and healthy growth across all locations, strengthens communication across divisions, and drives team performance through remote and on-site coaching. This position requires deep understanding of healthcare operations, customer service excellence, and multi-clinic management. No one operates independently in this company— communication, collaboration, alignment, and unity are essential.

Requirements

3–5+ years of experience in healthcare operations, multi-site management, or clinic operations leadership.
Strong understanding of healthcare workflows and the importance of interdisciplinary coordination.
Demonstrated success managing teams through remote and on-site leadership methods.
Advanced skills in data interpretation, KPI management, and performance coaching.
Excellent communication skills—verbal, written, executive reporting.
Ability to identify operational problems, create logical solutions, and implement them effectively.
Proficiency in digital tools: Google Suite, Jira, EMR systems, KPI dashboards.
Strong organizational and project management skills with the ability to meet deadlines consistently.