Director of Operations

Indian Pueblo Cultural Center•Albuquerque, NM

About The Position

Position Summary: The Director of Operations provides leadership and sound strategic direction to ensure the efficient and cost-effective operation of the Indian Pueblo Entrepreneur Complex (IPEC). Under general supervision, acting as a key role, provides consistent leadership to meet established financial and operational benchmarks, coordinating the successful completion of projects, and advancing the Complex in accordance with the established organization strategic plan. Essential Duties & Responsibilities: Leads and provides strategic direction for the Complex to accomplish budgeted revenue and expense goals, management of operations, and other projects driven by strategic initiatives. Analyzes cost and resources needs of various innovative plans to determine overall impact and feasibility while making recommendations for obtaining additional resources to support activity. Provide direction and oversight for the operation of the physical complex to include all current and future facilities. Monitors the use of, tracks, and ensures all facilities and equipment, ensuring safety measures are followed and preventative maintenance occurs to allow regular and frequent use of equipment when needed, in compliance with applicable laws and regulations. Act as the main contact for compliance-related questions and communications. Oversees the recruitment, training, and management of all Complex personnel, who will in turn oversee the day-to-day operations of the Complex, to include office space, commercial kitchen, garden, etc. Mentor and develop direct reports to promote leadership succession, redundancy, and readiness, and effectively meet essential functions of their positions and related job activities and directives. Create, plan, and implement programming and curriculum to encourage creative entrepreneurial innovation. Programming and curriculum for entrepreneurs include but are not limited to accounting/bookkeeping, financials, operations, pitch assistance, funding sources, and guidance on market opportunities. Develops, grows, and sustains multi-stakeholder relationships with community-based organizations to further collaborative initiatives. Determines IPEC types and levels of services to be provided and standards by which delivery will be evaluated. Monitors and measures the overall successes of program and program participants, ensuring ROI initiatives/goals are met. Cultivate relationships with funders related to program objectives and develop and manage programmatic budgets; develop new relationships and assess new partnership opportunities. Provides timely reports in accordance with funding and organization parameters. Works with IPEC clients to diagnose specific challenges and provide support and assistance, tools, and connections that meet client needs in terms of content and delivery method. Identify metrics to quantify IPEC impact in the community to assess effectiveness of programs and interventions. When needed, assists in the creation of policies, practices and procedures for staff to ensure consistency and adherence to department goals. Oversees the development and implementation of Food Hub initiatives. Monitors Food Hub operations, reviewing food chain partnerships, procurement strategies, and customer feedback. Performs other duties as required.

Requirements

Bachelor's degree in business administration or related field required.
A minimum of four years' experience in a business operations and/or economic development role required.
A minimum of four years' experience in community building and relationship management required.
A minimum of one-year experience in an entrepreneurial environment and a minimum of one-year experience in grant writing and/or contract administration required.
Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation.
Knowledgeable in federal, state, and local entrepreneurial community programs and supporting legislation.
Knowledge of contracting process and associated local, state, federal, and other regulations.
Strong knowledge of financial planning, analysis and budget preparation and grant/proposal writing.
Proven track record of successful management of complex projects.
Strong skills in problem solving, human relations, and time management.
Strong skills in utilizing critical thinking skills and emotional intelligence with the ability to troubleshoot and problem solve.
Skill in utilizing positive customer service approach to meet objectives while supporting the customer.
Ability to demonstrate a high-level of sensitivity to community/cultural issues and concerns.
Ability to communicate efficiently and effectively both verbally and in writing.
Ability to lead a team and manage employee performance while striving to reach goals, control costs all while ensuring policies and procedures are followed and customers' expectations are met.
Ability to prioritize, multi-task, and adapt to changing priorities in a fast-paced environment.

Nice To Haves

Master's degree in business administration related field preferred.
Experience in culinary/restaurant and retail management and innovation is highly preferred.
Native American preference will be given.

Responsibilities

Leads and provides strategic direction for the Complex to accomplish budgeted revenue and expense goals, management of operations, and other projects driven by strategic initiatives.
Analyzes cost and resources needs of various innovative plans to determine overall impact and feasibility while making recommendations for obtaining additional resources to support activity.
Provide direction and oversight for the operation of the physical complex to include all current and future facilities.
Monitors the use of, tracks, and ensures all facilities and equipment, ensuring safety measures are followed and preventative maintenance occurs to allow regular and frequent use of equipment when needed, in compliance with applicable laws and regulations.
Act as the main contact for compliance-related questions and communications.
Oversees the recruitment, training, and management of all Complex personnel, who will in turn oversee the day-to-day operations of the Complex, to include office space, commercial kitchen, garden, etc.
Mentor and develop direct reports to promote leadership succession, redundancy, and readiness, and effectively meet essential functions of their positions and related job activities and directives.
Create, plan, and implement programming and curriculum to encourage creative entrepreneurial innovation. Programming and curriculum for entrepreneurs include but are not limited to accounting/bookkeeping, financials, operations, pitch assistance, funding sources, and guidance on market opportunities.
Develops, grows, and sustains multi-stakeholder relationships with community-based organizations to further collaborative initiatives.
Determines IPEC types and levels of services to be provided and standards by which delivery will be evaluated.
Monitors and measures the overall successes of program and program participants, ensuring ROI initiatives/goals are met.
Cultivate relationships with funders related to program objectives and develop and manage programmatic budgets; develop new relationships and assess new partnership opportunities.
Provides timely reports in accordance with funding and organization parameters.
Works with IPEC clients to diagnose specific challenges and provide support and assistance, tools, and connections that meet client needs in terms of content and delivery method.
Identify metrics to quantify IPEC impact in the community to assess effectiveness of programs and interventions.
When needed, assists in the creation of policies, practices and procedures for staff to ensure consistency and adherence to department goals.
Oversees the development and implementation of Food Hub initiatives.
Monitors Food Hub operations, reviewing food chain partnerships, procurement strategies, and customer feedback.
Performs other duties as required.