Director of Operations

Makeship

14d•$130,000 - $160,000•Remote

About The Position

Makeship empowers influencers, creators, and brands of all sizes to develop and launch limited-edition products that matter to their fans. Leveraging our design, manufacturing, and marketing expertise, we work with our partners to bring their products to life through our community-powered crowdfunding platform. Each product is given a window of 21 days to be funded by the community before we produce and ship to fans worldwide. We put our brand behind every product and guarantee quality and ethical sourcing. We're profitable, we have a three-year revenue growth of over 200%, ranking us 97th in 2024 and 86th on The Globe and Mail’s Canada’s Top Growing Companies of 2025 list. We are also excited to announce that Makeship has officially been Great Place to Work-Certified™ for 3 years in a row! Learn more about us at Makeship.com . As an early team member, you’ll play a huge role in shaping our culture, our process, and the future of Makeship. Every day, you’ll collaborate, learn more about the content creation space, and watch your work impact the company and the community! We want this to be the best work experience of your life, so we’ll pay you well, offer great benefits, invest deeply in your growth, and welcome you with our branded swag. You will also be joining one of Canada's fastest-growing start-ups!

Requirements

8+ years of experience in operations, business operations, or a related leadership role, ideally within a high-growth D2C, e-commerce, or marketplace business.
A track record of designing and scaling processes and teams to match a rapidly growing business, not just running what already exists.
Strong analytical instincts; you can look at a process and see where it's quietly costing the business time, money, or trust.
Experience partnering with manufacturing or supply chain partners to balance cost, quality, and speed.
Excellent cross-functional leadership skills; you can influence and coordinate across engineering, design, finance, and external partners without needing direct authority over all of them.

Nice To Haves

Leading customer-facing or support teams
Experience in the creator economy, crowdfunding, or merchandise/apparel industries.
Experience managing or evaluating outsourced research or agency relationships.
Experience building a function from the ground up inside a scaling startup.
Familiarity with drop-shipping or overseas (e.g., China-based) manufacturing operations.
Mandarin fluency

Responsibilities

Analyze the health of our campaign operations end to end, identifying inefficiencies and risks, and building a holistic view of business health
Lead the Business Operations team, ensuring smooth day-to-day execution of every campaign while evolving our internal workflows and systems in partnership with Systems Engineering.
Keep merch creation smooth from manufacturing through fulfillment, balancing cost, quality, and timeliness across our manufacturing pipeline and internal teams.
Lead the Customer Support team, owning the quality, responsiveness, and tooling behind our 1:1 relationship with fans.
Equip teams across the org with regular insights - support trends, sentiment tracking, research findings, and internal metrics.
Set up the tools and processes that make it easy for teams to reach creators and fans and learn directly from them.