Director of Operations - West
About The Position
The Director of Operations – West is responsible for overseeing operational performance across all British Columbia manufacturing facilities, ensuring alignment with corporate strategy, regulatory compliance, and operational excellence in Safety, Environment, and Quality. This role works collaboratively with the Corporate Operations Team (EHS, Engineering, Quality Assurance) and Plant Managers to drive consistency, performance, and continuous improvement across all sites. This role does not assume day-to-day plant operational control. Plant Managers remain accountable for site execution. The Director ensures: Alignment to corporate standards, Consistent KPI delivery, Leadership capability development, Effective implementation of programs and initiatives. This is a critical leadership role supporting the organization’s continued growth and operational maturity. The primary opportunity is to standardize site performance while maintaining site accountability, coach and develop site leadership to strengthen leadership capability, execute corporate programs through site leadership, create, monitor, and own regional KPIs, align with the East Director on national practices, KPI definitions, and reporting cadence, reduce site-to-site variability through consistent operating standards, and connect corporate strategy to clear site-level execution. The key challenge will be to drive consistency without removing plant ownership, ensure execution of corporate programs without creating duplication or confusion, and maintain strong performance across union and non-union environments. This role enables you to influence multi-site operations at a strategic level, develop high-performing leadership teams, and drive improvements in safety, quality, and operational efficiency.
Requirements
- Strong expertise in multi-site manufacturing operations
- Advanced knowledge of Lean, TPM, and continuous improvement
- Strong understanding of production systems, planning, and KPIs
- Strong financial acumen (cost control, budgeting, efficiency improvement)
- Knowledge of regulatory requirements in: Canadian Food Inspection Agency (SFCR / Preventive Control Plans), WorkSafeBC (OHS Regulation)
- Experience managing both union and non-union environments
- Strong capability in labour relations, workforce engagement and performance management
- Ability to analyze data and drive performance improvements
- Bachelor’s degree in engineering, management, or a related field preferred, with 15+ years of experience in manufacturing operations; an equivalent combination of education, training, and experience will also be considered.
- 10+ years in leadership roles
- Multi-site manufacturing experience required
- Experience in unionized food or beverage manufacturing strongly preferred
- Lean / Six Sigma experience
Nice To Haves
- MBA or advanced leadership training
- Six Sigma Black Belt
- Experience in dairy or liquid beverage manufacturing
- Experience implementing enterprise systems or digital tools
Responsibilities
- Analyze operational performance across all BC sites to identify trends, gaps, and improvement opportunities
- Drive alignment to corporate KPIs and ensure consistency across facilities
- Coach and develop Plant Managers to strengthen leadership capability and accountability
- Ensure effective implementation of corporate programs (EHS, QA, Engineering)
- Support regulatory compliance
- Monitor performance and intervene only when escalation thresholds are met
- Support cost control, budgeting, and operational efficiency improvements
- Drive standardization of processes, KPIs, and reporting across sites
- Collaborate with cross-functional teams to align operational strategies with business objectives
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What This Job Offers
Job Type
Full-time
Career Level
Director
