Director of Operations, New Academies

Kiddie Academy•Bel Air South, MD

4d•Hybrid

About The Position

As the Director of Operations for New Academies, you will provide direct day-to-day oversight of a designated team of Academy opening support personnel within the Operations Department to support the integrity and quality of Kiddie Academy Operating Systems on a continuous basis in franchised locations. You will also work with your team to promote outstanding sales and customer service skills, strong enrollment, retention, and compliance with all licensing and Franchise Agreement requirements. This position is based in our Corporate Office located in Abingdon, Maryland.

Requirements

Bachelor's or graduate degree
5+ years’ experience with Educational Childcare or Franchise Operations
Experience with sales, marketing, regulatory agencies and business management
Ability to travel
Well organized, with strong presentation and facilitation skills
Attention to details with ability to meet deadlines
Excellent written and verbal communication skills
Able to work proactively and provide problem-solving abilities
Exemplary commitment to customer service and the success of franchisees and Kiddie Academy

Nice To Haves

3+ years supervisory experience leading a team preferred

Responsibilities

Provide direct day-to-day oversight of a designated team of Academy opening support personnel within the Operations Department.
Support the integrity and quality of Kiddie Academy Operating Systems on a continuous basis in franchised locations.
Work with your team to promote outstanding sales and customer service skills.
Promote strong enrollment and retention.
Ensure compliance with all licensing and Franchise Agreement requirements.