Director of Operations - Multifamily
Human Landscaping•Phoenix, AZ
•Onsite
About The Position
The Director of Operations - Multifamily is the senior executive leader responsible for portfolio-wide operational performance, financial execution, and field leadership. This role oversees occupancy, revenue growth, expense control, resident experience, and NOI delivery relative to approved budgets. The position is based in Phoenix, AZ, and involves supervising 4-5 Regional Managers with a Class AA and A Portfolio of 5000+ units.
Requirements
- Bachelor’s degree in Business, Real Estate, Finance, or related field required.
- 10+ years of progressive property management experience.
- At least 5+ years in senior multi-site leadership.
- Demonstrated success driving portfolio-level financial performance across multiple assets or markets.
- Proven experience developing and executing annual operating budgets in excess of multi-million-dollar portfolios.
- Strong P&L experience with clear accountability for NOI growth and expense control.
- Deep understanding of revenue management, lease-up strategy, and renewal optimization.
- Proven track record executing successful portfolio acquisitions.
Nice To Haves
- MBA or CPM preferred.
Responsibilities
- Supervise portfolio-wide operational and financial performance.
- Drive occupancy, rent growth, renewal capture, delinquency control, and revenue optimization.
- Deliver NOI performance in alignment with approved budgets.
- Translate operational execution into measurable NOI growth.
- Lead portfolio performance reviews with Regional leadership.
- Identify underperformance early and implement structured corrective action plans.
- Develop all site-level revenue assumptions including market rent growth and occupancy projections.
- Forecast controllable operating expenses using field-level insights and historical data.
- Provide scenario modeling for varying market and occupancy conditions.
- Provide direct leadership and accountability oversight to Regional Managers.
- Ensure consistent execution of leasing, maintenance, and service standards.
- Conduct structured property performance reviews and site visits.
- Oversee turn performance, work order completion.
- Drive consistency in policy enforcement and compliance.
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What This Job Offers
Job Type
Full-time
Career Level
Director
