Director of Operations (Janitorial)

The Facilities Group•Shreveport, LA

48d•Onsite

About The Position

The Director of Janitorial Services leads a multi-site janitorial operations team across a defined region, ensuring exceptional service delivery, operational efficiency, and client satisfaction. This role oversees strategic and day-to-day management of janitorial services, driving performance excellence, optimizing resources, and cultivating strong relationships with clients and staff. The Director of Operations plays a key leadership role in developing operational strategies, enhancing service delivery standards, and fostering a culture of accountability and continuous improvement. This is an in-person role. The ideal candidate will be located in or near Shreveport, LA.

Requirements

5+ years of progressive experience in facilities or janitorial operations management.
3+ years in a multi-site leadership role.
Bachelor's degree in Business, Management, or related field preferred (or equivalent experience).
Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
Proven ability to manage budgets, labor planning, and operational KPIs.
Excellent communication, problem-solving, and relationship-building skills.
Thorough understanding of janitorial processes, cleaning equipment, and safety standards.
Valid U.S. Driver's License and acceptable driving record.
Reliable transportation and ability to travel up to 50% (including occasional air travel).
Availability for weekends, holidays, and emergencies as required.
Authorized to work in the United States (E-Verify required).

Nice To Haves

Bilingual in English and Spanish (preferred.)

Responsibilities

Leads, coaches, and develops a team of operations and site managers to achieve service, financial, and operational goals.
Promotes a culture of accountability, teamwork, and continuous improvement.
Evaluates performance, identifies training needs, and mentors future leaders within the organization.
Oversees operations across multiple client sites and accounts, ensuring consistent, high-quality janitorial services.
Implements standardized operating procedures and quality assurance programs to maintain compliance with safety, environmental, and industry standards.
Ensures sufficient staffing, scheduling, and resource allocation to meet customer and operational requirements.
Develops and manages budgets, including labor, supplies, and equipment.
Analyzes operational data to identify efficiency improvements and cost-saving opportunities.
Partners with leadership to forecast needs, support business planning, and deliver on profitability targets.
Serves as the primary operational liaison for key clients, ensuring service excellence and contract compliance.
Conducts routine site visits and client meetings to assess satisfaction and identify opportunities for improvement.
Expands existing business through additional services and enhancement projects.
Leads regular inspections to ensure facilities meet company and client cleanliness standards.
Implements corrective action plans in coordination with supervisors and site managers.
Ensures compliance with health, safety, and environmental policies across all operations.
Identifies and implements operational innovations to streamline workflows and elevate service quality.
Supports new account startups and transitions, ensuring smooth onboarding and consistent service delivery.
Collaborates with the Director of Operations, Brand Leadership and corporate leadership on strategic initiatives.