Director Of Operations

HEI Hotels and Resorts • San Diego, CA

10d

About The Position

Embodying Southern California’s laid-back style, the Wyndham San Diego Bayside pairs a refreshingly vintage vibe with all the modern-day essentials that San Diego visitors crave. Here at the Wyndham San Diego Bayside, we pride ourselves on our diverse culture and the amazing benefits of becoming an associate! Join our team of diverse individuals that work together to create lasting memories for our guests. We offer free lunch, discounted parking and a welcoming environment for all of our associates. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Live. Lead. Thrive by the Bay. At Wyndham San Diego Bayside, our team lives at the intersection of hospitality and lifestyle where classic service meets a modern coastal rhythm. As Director of Operations, you’ll help lead one of San Diego’s most iconic waterfront hotels, inspiring a culture of excellence while creating moments that move both guests and associates. We’re looking for a dynamic operational leader part strategist, part motivator who can drive performance across Rooms, Food & Beverage with precision, empathy, and a bit of Bayside Coastal Spirit. The Director of Operations supports the General Manager by overseeing all hotel operating departments and ensuring each guest experience reflects the genuine warmth and energy of San Diego’s Bayside Culture. You’ll lead department heads, align operations with financial and guest-satisfaction goals, and cultivate a culture that balances accountability with inspiration. This role is ideal for a hands-on operator who thrives in motion someone who leads by walking the property, greeting associates, engaging guests, and turning every corner of the hotel into a reflection of excellence.

Requirements

• 3–5 years of hotel management experience in Rooms, Food & Beverage, or multi-department oversight.
• Strong leadership presence comfortable in both the boardroom and on the floor.
• Proficiency in labor management, budgeting, and P&L accountability.
• Exceptional communication, coaching, and guest-service skills.
• Proven ability to motivate and develop diverse teams.

Responsibilities

• Lead department heads through daily stand-ups and operational walk-throughs.
• Review key performance metrics including occupancy, ADR, RevPAR, labor, and guest scores.
• Support and empower department teams to deliver memorable, on-brand service.
• Resolve guest concerns with empathy and ownership, turning challenges into opportunities.
• Lead Executive Committee meetings focused on financial results, guest satisfaction, and safety.
• Conduct one-on-one meetings with Rooms and F&B leaders to align goals and training.
• Oversee payroll, labor management, and operational scheduling for efficiency.
• Partner with Engineering on preventive maintenance and safety compliance.
• Review P&L performance with GM and DOF, identify improvement strategies.
• Host property-wide recognition events and associate engagement activities.
• Lead departmental training on service, brand standards, and HEI “Love Moments.”
• Validate inventories and operational cost controls.
• Lead business reviews with ownership and corporate leadership.
• Drive annual budget planning and capital improvement initiatives.
• Conduct performance reviews and career development planning for direct reports.
• Support pre-season readiness and strategic long-range operational planning.

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees