Director of Janitorial Operations (60370)

TEC Services•Rochester, NY

4d•$80,000 - $90,000•Onsite

About The Position

We are seeking a results-driven Account Director to lead the execution and performance of a key self-perform contract with a well-known grocery chain. This position is responsible for ensuring operational excellence across multiple retail sites, managing labor and service quality, and maintaining strong client relationships. The Account Director oversees day-to-day contract delivery and partners with cross-functional teams—including HR, Quality, and Site Leads—to drive continuous improvement and compliance.

Requirements

Bachelor’s degree in Operations Management, Business, or a related field preferred.
5+ years of experience in multi-site operations or account management, preferably within self-perform, facilities, or retail environments. Must have experience in the janitorial industry.
Demonstrated leadership skills in managing teams, clients, and cross-functional partnerships.
Strong data analysis, reporting, and business review capabilities.
Excellent interpersonal, communication, and organizational skills.
Experience with workforce management and scheduling systems (e.g., Kronos, Paycom) and Microsoft Office Suite.

Responsibilities

Oversee full execution and performance of the contract, ensuring service-level agreements (SLAs) are met or exceeded.
Act as the primary liaison between the company and the customer team, ensuring open communication and a strong partnership.
Conduct multiple weekly site inspections at various store locations to evaluate service quality, labor effectiveness and client satisfaction (number of visits TBD by Regional Vice President).
Report contract KPIs to the Regional Vice President, and lead preparation and presentation of insights for Quarterly Business Reviews (QBRs).
Manage and optimize labor planning, shift coverage, and workforce allocation in collaboration with site supervisors and HR.
Monitor and improve quality and performance metrics to ensure consistent service delivery across all locations.
Support proactive problem-solving and rapid issue resolution through coordination with field teams and internal stakeholders.
Work closely with the internal HR team, including the HR Generalist and HR Manager, to support recruitment, onboarding, employee relations, and compliance.
Collaborate with the Quality Lead to align on service standards, inspection outcomes, and performance trends.
Partner with finance, payroll, and scheduling teams to ensure accuracy in labor tracking, time approval, and cost reporting.
Support a positive work environment by promoting employee engagement, development, and accountability across all site teams.
Help ensure proper documentation and resolution of employee concerns in partnership with HR.
Uphold all company and client compliance standards, including health and safety protocols, labor law adherence, and site-specific policies.
Track and manage account-level budgets, labor costs, and operational spending to ensure profitability.
Identify opportunities for cost control and efficiency without compromising service quality or client satisfaction.