Director of Operations - Inpatient Services

Fresenius Medical Care•Denver, CO

1d•Hybrid

About The Position

This role includes operational oversight for additional locations within the Denver and Colorado Springs areas, as well as multiple markets across New Mexico. The purpose is to serve as the primary resource to hospital C-Suite, FMC Program Managers, and personnel regarding clinical questions, survey preparedness, Acute Care Electronic System (ACES), and all Inpatient Services processes implementation and maintenance. The Director acts as the Inpatient Services expert, providing direction and support to direct reports to ensure profitable, high-quality Inpatient Services within the assigned business unit(s).

Requirements

Bachelor's Degree required
6+ years' related experience preferred
3+ years' experience as a Manager; or 3+ years' experience in a senior managerial role
Demonstrated experience managing one or more departments
Strong Business Acumen
Strong management skills with the ability to lead cohesive and productive teams
Strong interpersonal skills with the ability to communicate with all levels of management through diplomacy and tact
Excellent oral and written communication skills

Nice To Haves

Advanced Degree preferred
RN degree desired

Responsibilities

Provide strategic leadership of short- and long-term goals through the communication of the company's mission and core values to implement positive change and/or create organizational structure within IPS.
Lead operational efforts through subordinates to complete the administration of business processes and services to ensure the operations effective achievement of goals within the assigned business unit(s).
Direct and control the broad activities of the business unit(s) through the interpretation, application and implementation of company-wide policies and processes appropriate to the functional area(s).
Ensure that budgets and schedules are within company requirements with significant organizational responsibility for the overall control of planning, staffing, budgeting, expense priority management, and recommendation and implementation changes of current methods.
Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
Has an in-depth knowledge on how to obtain and use the information from ACES to impact the team's focus to meet targets and change practice or process to increase the quality of service being provided to the customers.
In-depth review with direct reports on the data retrieved from ACES to identify areas for improvement e.g. Compliance, Billing, and Quality Indicators.
Utilization of data to better understand their business unit(s) opportunities, develop a plan of action, and implementation with their direct reports.
Partner with all key departments to secure direct report's success in their Inpatient Services Business.
Meet with the hospital C-Suite quarterly or more often if required.
Support direct reports in preparation for customer QAI meetings.
Responds and communicates during the survey audits.
Interacts frequently with Medical Director, internal departments and external customers/vendors; particularly in problem resolution.
Responsible for hiring, coaching and counseling employees, including performance reviews, disciplinary action and terminations.
Provide technical guidance.
Assist with various projects as assigned.
Other duties as assigned.