Director of Operations - Hospice

University of Tennessee Home Healthcare Services•Knoxville, TN

5d•Onsite

About The Position

The Director of Operations (DOO) is responsible for the overall organization and financial management of the agency, and direction of agency operations and functions according to approved policies, procedures, and standards. The DOO ensures the enhancement of business development and continuous improvement of agency efficiency and fiscal success. The DOO provides supervision to the Clinical Manager(s) who ensure the delivery of quality care to patients. This role is responsible for maintaining the agency’s image in the community, state, and national organizations.

Requirements

Associate’s degree in business or related clinical field, required
At least two (2) years of experience working in home care with at least one (1) year being in a supervisory role or at least two (2) years of experience in a leadership/management role in a healthcare, home health or hospice setting required.
Current CPR certification required.
Current Driver’s License, vehicle insurance, and access to a dependable vehicle or public transportation.

Nice To Haves

Bachelor’s degree in business or a related clinical field and Licensed Clinical Professional.
Home Health Experience.
Current RN licensure or other health care professional licensure in state of practice.
Excellent presentation, negotiation, and relationship-building skills required.
Effective communication skills, both verbal and written.
Self-motivated; able to work independently with minimal oversight.

Responsibilities

Ensures the agency’s compliance with all regulations, laws, policies and procedures.
Educates all staff members about state, federal, and accreditation requirements (as applicable).
Maintains compliance with all local, state and federal laws regarding licensure and certification of agency personnel and accreditation standards.
Ensures that all services are billed as provided to the proper payor source.
Analyzes available reimbursement data, identifies trends and initiates appropriate plans of action.
Collaborates with appropriate staff to complete billing adjustments and maintenance of accurate records of these adjustments.
Directs weekly business development and management team meetings with all appropriate staff and other members of the medical community to promote home health services.
Meets budgeted admission goals in collaboration with Business Development team.
Provides input, guidance and feedback related to marketing activities and agency marketing plan to ensure that goals for growth are met.
Participates in marketing activities.
Ensures adequate orientation of every team member assigned to their agency.
Assigns and directs staff with appropriate skills to perform duties.
Coaches, directs, and encourages staff through use of formal and informal means.
Provides leadership planning for staff education programs, administrative/staff meetings, in-services, and encourages continuous education and staff development for all team members.
Sets positive, attainable expectations, objectives and goals for the agency.
Uses knowledge, experience, and other resources as necessary to make logical decisions, solve problems, analyze work processes and make suggestions for improvement.
Develops agency budgets in coordination with the Cluster and Portfolio leadership.
Responsible for care center financial and clinical performance along with delivery on key metrics within established budget.
Ensures implementation of a performance improvement program to drive quality care, positive patient outcomes, and address negative trends.
Ensures issues and deficiencies identified during internal or external surveys or audits are addressed and corrected.
Consults and collaborates with the Cluster and Portfolio leadership in the implementation of clinical operations standards and processes.
Responsible for the delivery of care for all patients served by the agency by providing supervision and support to the Clinical Manager.
Participates in on call process, including admin on call, preparing on call schedule, supports the on-call process.
Adheres to company policies and procedures and HIPAA/ Privacy Program, Compliance Program, and Code of Conduct and Ethics.
Participates in activities associated with the management of workplace health and safety.
Identifies and reports health and safety risks, accidents, incidents, injuries and property damage at the workplace.
Provides oversight and approval of payroll, ensures agency is operating in accordance with current pay practices.
Ensures that agency operations are processed in accordance with workflow standards.
Responsible for employment decisions for direct report staff, including decisions to hire, fire, advance, promote, or change status.
Monitors and evaluates employee performance.
Holds employees accountable for the attainment of defined goals and objectives.
Executes effective performance redirection when needed.
Develops employees through coaching, mentoring, and formal/on the job training and development opportunities.
All other duties as assigned.