Director of Operations, Global Technology

International Justice Mission•Virginia - Hybrid, VA

1d•Hybrid

About The Position

International Justice Mission (IJM) is seeking a Director of Operations, Global Technology to serve as a strategic and operational leader responsible for translating organizational priorities into clear, focused, and coordinated execution across the Data & Technology function. This role operates at the intersection of strategy, execution, and organizational effectiveness, ensuring that the most important work is clearly defined, well-sequenced, and delivered with discipline. The Director partners closely with senior leadership to establish clarity on what matters most, what happens next, and how work moves forward, enabling teams to stay aligned, move efficiently, and deliver meaningful results. This role ensures that strategic direction is understood, actionable, and consistently executed across teams.

Requirements

MBA or master’s in project management, or any equivalent combination of education, experience, and certification
15+ years professional work experience
10+ years of experience leading technology delivery, programs, or transformation initiatives
Track record of working across business and technical teams to drive results
Experience in or strong affinity for mission-driven, nonprofit, or public sector organizations
Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building
Self-starter with strong initiative
Disciplined with priorities
Strong interpersonal skills and self-awareness
Exceptional verbal and written communication
Flexible, collaborative and eager to support others
Effective team player who fosters collaborative environment
Adept at creative problem solving
Exceptional clarity of thought and communication
Strong ability to structure ambiguity into actionable plans
Influences and builds alignment
Highly disciplined, detail-oriented, and outcome-focused
Collaborative, service-oriented leadership style
Right to work in the US

Responsibilities

Translate high-level priorities into clear, actionable work that teams can execute
Help leadership define and maintain a focused set of current priorities
Ensure work is appropriately sequenced based on impact, capacity, and dependencies
Reduce ambiguity by clarifying scope, expected outcomes, and ownership of initiatives
Establish and lead regular planning and review rhythms that keep work moving forward
Create clarity around how work is planned, tracked, and adjusted over time
Ensure teams have a consistent understanding of timelines, expectations, and progress
Identify where work is slowing down and take action to resolve issues quickly
Serve as a connector across teams, helping align priorities and execution
Facilitate conversations that resolve competing demands and clarify direction
Surface and help resolve conflicts or confusion between teams early
Ensure that work across functions feels coordinated rather than fragmented
Provide leadership with clear, concise views of progress, risks, and key decisions needed
Help structure complex topics into actionable choices and next steps
Ensure leaders have the information they need to make timely decisions
Track key themes and recurring challenges, bringing forward insights for improvement
Stay close to critical initiatives to ensure progress is maintained
Proactively identify risks, blockers, and delays and drive resolution
Reinforce accountability for delivery while supporting teams in overcoming challenges
Help teams stay focused on outcomes rather than activity alone
Identify patterns that slow down work or create confusion across teams
Introduce practical improvements to how work is planned, coordinated, and delivered
Support teams in strengthening their ability to execute effectively
Foster a culture of clarity, ownership, and follow-through
Participation in IJM’s community of spiritual formation