Director of Operations, Facilities

PMM COMPANIES•Rockville, MD

9d•$100,000 - $120,000•Onsite

About The Position

The Director of Operations manages the operations of the job sites, including client relations, planning, budgeting and maintaining the facilities, equipment and employees. Ensures the safe execution of Preventative and Corrective maintenance service and repairs in the areas of HVAC, electrical, plumbing, carpentry, painting, and equipment servicing the facility by establishing and managing processes including hiring, training, orientation, and career development. Troubleshoot, maintain, and analyze processes that ensure all maintenance on-site are operating at optimum levels. The Director is responsible for current business retention, and new business development.

Requirements

Bachelor's degree in Facilities Management, Engineering, Real Estate, or a related field
8-10 years of progressive experience in facilities management, real estate operations, or a related field
At least 5 years in a leadership role
Strong technical knowledge of building systems, space planning, construction management, and real estate practices
Proven track record in managing large-scale projects and cross-functional teams
Extensive knowledge of the methods, practices, techniques, tools, equipment, and materials used in general building maintenance and repair
Considerable knowledge of the principles and practices of supervision, management, and leadership
Effective verbal and written communications
Ability to read and understand plans, blueprints, and other related system documents

Nice To Haves

Master's degree or professional certifications (e.g., CFM, FMP) preferred
Professional certifications like Certified Facilities Manager (CFM) or facility management professional (FMP); IFMA credentials desired but not required

Responsibilities

Directs, manages, evaluates, budgets for, develops and organizes all activities relating to Facilities Management programs across the portfolio
Acts as facilities liaison to executive leadership and the main point of contact for clients in the buildings, ensures client satisfaction with services provided by the company
Ensure all operations adhere to legal, regulatory, and health and safety standards
Establish and maintain Quality Assurance program and ensure processes, software, tools, etc. are in place to consistently meet quality performance standards of all Facility staff
Manage vendor and supplier relationships to ensure the best terms and quality of services and products.
Create bid specifications for the purpose of competitively bidding out vendor service agreements.
Coordinate, manage, and respond to emergencies, ensuring robust and efficient issue resolution
Leverage technology for improved efficiency
Attract, retain, and develop top talent, making changes when appropriate to ensure we are hiring the best team
Biweekly review, approve and submission of payroll for assigned staff
Provide site survey and evaluation, technical proposal writing and financial pricing to support sales team for new business development