Director of Operations - Events - Chicago, Illinois

LAZ Parking Chicago•Chicago, IL

7d•Hybrid

About The Position

LAZ is a growing parking company that operates hundreds of thousands of parking spaces across the country. They emphasize a PEOPLE FIRST culture, with a mission to create opportunities for employees and value for clients. The Director of Operations for Chicago - Events will support the Regional Management team by providing complete oversight for the financials and operations of an assigned portfolio, ensuring professional parking management 24/7. This role embodies a servant leadership culture and supports company-wide programs and initiatives while addressing the specific needs of operational teams within their portfolio.

Requirements

Understanding of P&L's.
Ability to run monthly client reports.
Ability to manage the client-LAZ relationship.
Willingness to travel to different locations on a daily/weekly basis (Miami, Miami Beach, Fort Lauderdale, and others).
Bachelor's Degree or equivalent work experience.
Ability to seek improvement and create an environment of idea sharing and creative problem solving.
Strong customer service skills and abilities.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
Ability to encourage open expression of ideas and opinions.
Excellent teambuilding and interpersonal skills.
Ability to work independently and multi-task.
Ability to communicate professionally and effectively with all levels of the organization.
Ability to interpret policies, procedures, and standard business practices.
Demonstrates a sense of urgency and timeliness.
5+ years in a Management role.
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
Parking management experience of multiple locations is required.

Responsibilities

Handle Management Account clients, developing client relationships and ensuring business retention.
Maximize increased revenue, managed expenses, and customer satisfaction by maintaining high service thresholds aligned with client expectations.
Assist the region with business development, proposal preparation, presentations, and transitions for new locations.
Lead, direct, and develop a team of employees to achieve annual and periodic goals, embodying LAZ Parking’s culture.
Identify high-potential employees to support organizational growth.
Plan and execute the opening of new locations within the assigned portfolio.
Prepare budgets and conduct monthly reviews of profit/loss by location for the assigned portfolio.
Organize and narrate parking management skills for Facilities Managers and Assistant Managers.
Understand, implement, and deliver all requirements outlined in contractual agreements with clients.
Prepare daily, weekly, monthly, and annual financial and operational reports.
Manage, plan, schedule, train, and direct the activities of Facilities Managers and Assistant Managers, potentially complying with Collective Bargaining Agreements.
Serve as a liaison to parking patrons and various stakeholder groups impacted by the operations of the assigned portfolio.
Implement and complete other projects, programs, and initiatives arising from the operation of the assigned portfolio.
Participate in labor contract management if applicable.
Review and edit proposed parking, maintenance, and other agreements.
Communicate with local police departments and emergency management teams regarding operations.
Organize and manage the oversight of event operations within LAZ Parking.
Monitor, review, and analyze market rate structures.
Implement and complete other projects, programs, and initiatives that may arise from assigned portfolio operation.
Perform additional related duties as assigned.