Director of Operations, Creative (Internal Agency) (Hybrid: Onsite and Remote)

US Foods•Rosemont, IL

4d•$125,000 - $195,000•Hybrid

About The Position

The Director, Creative Operations is a key leader within the US Foods Creative organization, responsible for building the operating model that enables high-quality work to move quickly, efficiently, and at scale. This is an important rule that enables the operational success of this team, which operates as an in-house agency tasked with delivering an extensive portfolio of creative materials. Reporting to the Vice President, Creative, this role leads workflow operations across this the team and its business partners, oversees the contract workforce strategy, and manages critical external supplier relationships and budgets, including third party procurement. This leader brings operational rigor, strong judgment, and a service mindset to a high-volume creative environment—improving visibility, capacity planning, resource deployment, and delivery performance across the organization.

Requirements

10+ years of experience in an advertising, marketing agency, or large corporate matrix environment.
Minimum 7 years leading Creative or Marketing Resource Operations functions within either an agency or complex client operation.
7+ years of project management experience.
7+ years of people leadership and talent development experience building high-performing teams.
Significant experience in creative operations, marketing operations, project management, or resource management within a complex agency or corporate environment.
Experience leading business process improvement and change management initiatives.
Working knowledge of key operational functions and principles, including finance, customer service, and production.
Proven success managing projects from brief through delivery in a high-volume environment.
Excellent verbal and written communication skills.
Proficiency with project management software, Mac-based tools, and collaboration platforms.
Strong working knowledge of Microsoft Office Suite, including PowerPoint, Excel, and Word.
Exceptional at executing complex strategic projects under tight deadlines with strong follow-through and responsiveness.
Proven ability to take ownership and drive results across large, multifaceted initiatives.
Track record of establishing effective creative operations processes that improve delivery and team performance.
Strong business acumen, including budgeting and sourcing experience.
Ability to build influential, collaborative relationships across teams, functions, and levels.
Ability to influence others to set and achieve goals and deadlines.
Ability to identify risks in creative projects and develop contingency plans to mitigate them.
Flexible and adaptable in a fast-paced, evolving business environment.
Bachelor's degree in advertising/marketing or a related field required.

Nice To Haves

Up to 10% overnight travel for business needs.

Responsibilities

Lead intake, prioritization, and workflow across the Creative team to ensure efficient delivery of campaigns, programs, events, and other business priorities.
Design and optimize workflows, handoffs, and operating rhythms across Creative and cross-functional partners to improve visibility, reduce friction, and increase speed to market.
Establish metrics, capacity planning, and governance practices that improve throughput, remove bottlenecks, and strengthen execution.
Lead contract workforce planning, onboarding, and day-to-day management to ensure flexible, effective support for business demand.
Assign and oversee contractor work, manage utilization, and maintain quality, speed, and alignment with team standards.
Manage contractor-related budgets and partner with internal leaders and talent providers to maintain a strong external workforce model.
Oversee relationships with external suppliers and production partners, including Supply Logic, to ensure strong service, accountability, and reliable delivery.
Manage supplier budgets, scopes of work, and performance to align spend with business priorities and delivery expectations.
Partner with Procurement and Indirect Spend teams on contracts, renewals, RFPs, and supplier reporting.
Supervise and manage multi-million-dollar annual budgets and resource capacity plans for a 30+ person team.
Direct 1.5k projects per year, over 20k deliverables.
Ingest over twenty new project briefs per week.
Accountable for approximately $10MM in annual expenditure with third-party procurement sources.
Own the US Foods online "Marketing Store," overseeing approximately $6 million in Field Marketing materials transactions with an external third-party procurement partner.
Direct the vendor relationship with outside partners to deliver production resources supporting the $3 million National Menu Design program.
Collaborate closely with the Indirect Spend team on all contracts/RFPs/negotiations for Creative/Marketing procurement and reporting.
Other duties as assigned by management.