Director of Agency Operations - Farmers Insurance
About The Position
We are a growing, multi-state insurance organization managing approximately $25 million in premium across Michigan and California. We're looking for an experienced operational leader to work directly alongside the Agency Owner and help lead the next stage of our growth. The Director of Agency Operations will serve as the operational anchor of the organization, overseeing leaders and teams across Sales, Service, Systems, and Recruiting. This is not an office management role. We're looking for someone who can lead leaders, create accountability, analyze performance, enforce standards, improve execution, and stay steady when the business is under pressure.
Requirements
- Proven management and leadership experience
- Experience leading 15–30+ employees across multiple teams, departments, or locations
- Experience managing managers or team leaders
- Sales management and coaching experience
- Strong understanding of KPIs and performance management
- Experience establishing and enforcing processes and standards
- Strong analytical and problem-solving skills
- Ability to navigate difficult conversations and hold people accountable
- Ability to remain calm and make sound decisions under pressure
- Willingness to travel between agency locations
Nice To Haves
- Insurance or Property & Casualty experience is strongly preferred but not required.
- Multi-location leadership experience is also a plus.
Responsibilities
- Oversee day-to-day operations across multiple departments and locations
- Lead and develop managers and team leaders
- Establish performance expectations and hold teams accountable
- Lead weekly KPI and performance reviews
- Coach managers through performance and employee issues
- Monitor sales, service, retention, and overall operational performance
- Strengthen communication and handoffs between departments
- Ensure established processes and workflows are consistently followed
- Identify bottlenecks and opportunities for operational improvement
- Help oversee recruiting, training, compliance, and technology adoption
- Serve as a key operational point of contact when challenges arise
- Partner directly with the Agency Owner to turn business goals into execution
Benefits
- Base Salary: $100,000–$125,000 annually.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
