About The Position
The Clinical Research Unit (CRU) is a Core service within the CHEO Research Institute. The 18-person hybrid team is made up mostly of biostatisticians and epidemiologists, as well as qualitative researchers and administration staff. We have three objectives: To achieve excellence in applied clinical research methodology while maintaining client service. To improve CRU efficiency while maintaining quality. To grow funding to support the CRU while enhancing CHEO research. We offer a broad range of services to help clients accomplish their research goals. We provide support for study design, sample size calculation, budget preparation, data management, statistical analysis and interpretation. Our team provides these services to emerging and experienced researchers, as well as national research networks. The CRU is looking to continue to deliver trusted analysis and high client satisfaction, while growing our support of cutting-edge clinical trials and learning health systems for pediatric research networks. To assist with our goals, the CRU is looking for our next highly motivated Director of Operations. The incumbent will work in close partnership with the Scientific Director, CRU within a dyad leadership model to support staff and clients. In this model, the Scientific Director provides scientific and academic leadership while the Director of Operations provides operational and administrative leadership, jointly advancing the strategic and operational priorities of the CRU in alignment with CHEO Research Institute leadership. The Director of Operations is required to oversee the financial management of this unit. The incumbent will also be responsible for the administration and management of the CRU, and act as the administrative spokesperson for all matters relating to the CRU. The incumbent will liaise and build strong and co-operative relationships with CHEO researchers and external clients and networks.
Requirements
- 8+ years of experience leading large multi-disciplinary, hybrid team.
- Proven experience managing and guiding technical teams.
- Demonstrated expertise in overseeing large budgets, including financial planning, budgeting and fiscal management.
- Strong project management capabilities, with a track record of delivering complex initiatives.
- Experience leading organizational change and driving change management processes.
- Strategic planning expertise, with the ability to translate vision into actionable plans.
- Experience establishing and managing contracts in partnership with the legal team.
- Skilled in conflict resolution and fostering a culture of accountability, in partnership with Human Resources.
- A college degree or undergraduate University degree.
- Excellent communication (verbal and written), interpersonal and organizational skills.
- High degree of professionalism and sound judgement.
- Proficiency in computer systems (Microsoft Office), and other relevant computer systems.
- Eligible to work in Canada
- Compliance with CHEO RI’s occupational health, immunization, and health‑surveillance requirements, as applicable to the role and work environment.
- Completion of a Police Record Check, in accordance with institutional and regulatory requirements.
Nice To Haves
- Experience reporting to funders and ensuring compliance with funding requirements.
- Proven ability to manage hybrid teams.
- Managing a consulting or service-oriented function, including the use of customer relationship management and client invoicing systems.
- Familiarity with research or hospital settings.
- Knowledge of the structure and processes of granting agencies, hospitals and universities.
- Experience with CHEO Research Institute human resources and financial systems (e.g., Workday) is considered an asset.
- Experience in Investigator lead Clinical Research in a health care center.
- Solid understanding of research design, procedures, guidelines and standards governing clinical research including Personal Health Information Protection Act.
- Experience in data management and data governance practices.
- Strong relationship building skills, with the ability to engage a wide range of stakeholders.
- Demonstrated initiative, flexibility, and ability to work independently in a dynamic environment.
- Bilingualism (English/French) is considered an asset.
Responsibilities
- Collaborate closely with the CRU Scientific Director within a dyad leadership model, and with key stakeholders to develop a logic model that strengthens financial sustainability and aligns with the CHEO RI strategic priorities.
- Operationalize this plan through the development and execution of an annual work plan and associated financial plan, as well as team OKRs.
- Proactively monitor and manage the CRU budget, reporting to the CRU Scientific Director, CRU and the CHEO RI CFO.
- Oversee the maintenance and continuous improvement of the CRU client management system (including project management, time tracking, and billing) and implement a Customer Relationship Management system.
- Manage human resources functions for the CRU, including setting individual OKRs, providing mentorship, resolving conflicts, and ensuring compliance with RI policies. Additionally, lead biannual performance reviews and oversee the hiring process for all new CRU staff.
- Oversee planning for the CRU in-person retreats.
- Chair the weekly all-hands operations meeting, biweekly strategy meetings and conduct monthly staff 1-on-1 meetings with staff.
- Foster a collaborative environment by encouraging staff participation in co-design of the CRU services, projects and processes.
- Develop and execute contracts and letters of agreement for new projects in accordance with Hospital, the RI, granting/funding agencies and Good Clinical Practices policies.
- Contribute to the Ontario Child Health Support Unit (OCHSU) as executive team member.
- Enhance the visibility of the CRU by developing and implementing a communications plan targeting CHEO researchers, the CHEO Foundation, the University, and other parties the services provided by the CRU.
- Participate as a member of the Corporate Strategy and Administrative Counsil and the Joint Strategy Sessions.
- Demonstrate visible leadership in health and safety by ensuring compliance with applicable legislation (OHSA), CHEO RI policies, and safe work procedures.
- Maintain safe work environments, promote safe work practices, address hazards and unsafe behaviours promptly, and ensure staff are appropriately trained and aware of hazard and incident reporting processes.
Benefits
- competitive salary and comprehensive benefits package
- unique culture that fosters dedication, communication, respect and teamwork
- place where your opinions will be respected, contributions valued and your initiatives rewarded
- family-friendly environment that supports you and your own family, as well as the children, youth and families we serve
- chance to grow — personally and professionally — through our comprehensive orientation program and on-the-job learning
- support for continued education and learning
- potential for a relocation reimbursement benefit
- truly unique work environment
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
