Director of Operations / Chief Operating Officer

Don Moyer Boys & Girls Club • Champaign, IL

1d • Onsite

About The Position

At Don Moyer Boys & Girls Club (DMBGC), we have been serving Champaign-Urbana and surrounding communities for over 50 years. DMBGC has an exciting opportunity to support our mission and vision as we seek candidates for our next Director of Operations (DOO) / Chief Operating Officer (COO). The title and compensation will be commensurate with the selected candidate’s experience and qualifications.

The ideal candidate has a strong desire to make a positive impact on the lives of youth in our community, and will provide leadership and oversight to Club sites and operations, specifically focusing on program and staff development; membership administration; grant management and compliance; program budget management; crisis and behavior management; and data systems oversight. The DOO/COO is directly responsible for coordination, collaboration, and communication between all programs; community and family involvement; school district and school site relationships; data collection, program integrity, analysis and reporting; and leading and supervising a diverse team of full and part-time program staff including Unit Directors.

The DOO/COO is responsible for bringing the organization’s mission to life, ensuring that area youth and teens achieve great futures by providing safe and fun program environments, creating an engaging Club experience, and providing direction and guidance to a team of caring professionals. Efforts also include actively working to increase Don Moyer Boys & Girls Club’s effectiveness and engagement with young people throughout our community.

The organization seeks to increase the DMBGC’s positive impact on the community through a combination of improved program efficacy and an increase in the number of youth served annually. The selected candidate will be tasked with setting program strategies and harnessing staff and partner resources to achieve this goal.

Requirements

• Excellent written and verbal communication skills
• Strong group and team leadership skills; previous supervisory experience required at the COO level, preferred at the DOO level
• Demonstrated ability to directly supervise, mentor, and develop mid-level program managers or site directors
• Ability to work a flexible schedule based upon program and organizational needs, including regular presence during afterschool and evening program hours
• Relationship-driven, with ability to maintain and develop community partnerships
• Grants experience required: writing, reviewing deliverables, budget oversight, reporting, and documentation system management
• Experience with CRM or data management platforms (MyClubHub or similar); strong commitment to data-informed decision-making
• Crisis management competency, including familiarity with emergency operations planning, behavior management systems, and trauma-informed practices
• Ability to organize, budget, plan, and implement projects with multiple deadlines
• Experience in a youth development organization preferred
• Director of Operations (DOO): Bachelor’s degree from an accredited college or university required, or equivalent work experience considered; Master’s degree preferred. Preferred fields of study include: Nonprofit Management or Nonprofit Leadership, Social Work, Youth Development or Human Development, Education or Educational Leadership, Public Administration, Psychology or Counseling, Community Development, Sports & Recreation Management, or a related field.
• Chief Operating Officer (COO): Master’s degree from an accredited college or university required. Preferred fields of study include: Nonprofit Management or Nonprofit Leadership, Public Administration, Business Administration (MBA), Organizational Leadership or Management, Social Work, Educational Leadership, Public Policy, Community Development, or a related field. Candidates whose graduate work reflects a strategic, systems-level, or organizational management orientation are strongly encouraged to apply.

Nice To Haves

• Master’s degree preferred for Director of Operations (DOO) role.
• Candidates whose graduate work reflects a strategic, systems-level, or organizational management orientation are strongly encouraged to apply for the Chief Operating Officer (COO) role.

Responsibilities

• Provide effective and inspiring leadership of DMBGC’s program services and programming staff through active involvement in planning and execution, and assume overall responsibility for successful program implementation and staff development.
• Implement and lead a continuous quality improvement process throughout all programs by reviewing best practices and providing opportunities for program staff to provide feedback.
• Assist in the preparation of the annual program/operations budget. Manage effectively within the budget, and report accurately on progress made and challenges encountered.
• Ensure establishment of and adherence to policies and procedures that reflect the Club’s mission and values.
• Make informed critical decisions and develop programming policies and procedures as necessary.
• Maintain regular, visible presence on-site during program hours across all DMBGC locations to support staff, engage with members, and monitor program quality and safety.
• Provide direct, ongoing supervision to Unit Directors at all program sites, including regular 1:1 check-ins, performance evaluations, and professional development planning.
• Provide direct supervision to the Assistant Director of Program Operations, supporting their leadership development and ensuring alignment between their work and organizational program priorities.
• Leverage the Assistant Director of Program Operations as a key operational partner in monitoring program quality, grant deliverable progress, and site-level staff support across all locations.
• Serve as a consistent mentor and coach to Unit Directors and the Assistant Director of Program Operations, supporting their growth as program leaders and helping them navigate challenges in program delivery, staff management, and member engagement.
• Establish clear expectations for site-level leadership performance, program quality, and compliance with DMBGC policies.
• Support Unit Directors in developing and executing site-specific program plans aligned with BGCA core program areas and DMBGC strategic goals.
• Facilitate regular Unit Director team meetings to promote cross-site communication, shared learning, and consistent implementation of organizational priorities.
• Identify training needs and ensure Unit Directors and the Assistant Director of Program Operations have access to professional development resources through BGCA, local partners, and other appropriate channels.
• Provide timely, constructive feedback to Unit Directors and the Assistant Director of Program Operations on program outcomes, staff management, data compliance, and member experience.
• Lead and coordinate the development of grant proposals, collaborating with program staff and the CEO to craft compelling, accurate applications that align with funder priorities and organizational capacity.
• Oversee all grant-specific budgets, ensuring expenditures are allowable, appropriately allocated, and tracked in alignment with funder requirements and organizational financial policies.
• Ensure effective and timely implementation of all grant-funded programs and activities, monitoring progress against deliverables and proactively addressing barriers to implementation.
• Oversee the preparation and submission of all grant reports, ensuring accuracy, completeness, and alignment with funder guidelines. Collaborate with program staff to compile data and narrative content for interim and final reports.
• Establish, implement, and maintain documentation systems that ensure all grant-required data is collected, organized, and accessible. This includes program participation records, outcome data, financial documentation, and supporting evidence required by funders.
• Ensure all grant activities are carried out in accordance with applicable grant agreements, funder guidelines, and federal/state regulations. Conduct internal audits and compliance checks as needed.
• Cultivate and maintain positive relationships with current and prospective funders in partnership with the CEO, supporting stewardship activities and site visits as requested.
• Serve as the organizational lead for MyClubHub, ensuring consistent and accurate use of the platform across all departments including program operations, membership, and finance.
• Establish and enforce data entry standards and protocols to ensure the integrity and completeness of member records, program attendance, and outcome data.
• Train and support Unit Directors and program staff in effective use of MyClubHub for daily operations, including member check-in, program tracking, and reporting functions.
• Leverage MyClubHub data to generate reports and dashboards that inform program decisions, grant reporting, and organizational planning.
• Coordinate with BGCA and the MyClubHub platform as needed to troubleshoot issues, implement updates, and optimize the system’s use for DMBGC’s specific data needs.
• Ensure that all grant-required data collection obligations are integrated into MyClubHub workflows and that staff are equipped to capture necessary documentation in real time.
• Regularly audit data quality across sites and work with Unit Directors to address gaps or inconsistencies in data collection.
• Serve as the on-site Emergency Coordinator as designated by the CEO, holding primary responsibility for the implementation of DMBGC’s Emergency Operations Plan across all facilities.
• Ensure all program staff and Unit Directors are thoroughly trained in emergency protocols including evacuation procedures, lockdown procedures, severe weather response, and protocols for day-to-day disturbances and human-caused incidents as outlined in the EOP.
• Oversee the planning, execution, and debrief of all required emergency preparedness exercises including tabletop exercises, drills, functional exercises, and full-scale exercises on a quarterly basis in partnership with local emergency management, fire, and law enforcement agencies.
• Lead organizational response during active emergencies, coordinating with the Local Club Leadership Team, Emergency Management Team, and external agencies. Serve as the primary point of contact for law enforcement, EMS, and other responders during incidents.
• Develop, implement, and oversee a consistent, trauma-informed behavior management system across all DMBGC sites, ensuring staff are equipped with tools and training to de-escalate challenging behaviors and support positive youth development.
• Ensure timely documentation of all safety incidents, behavior management situations, and emergency responses. Lead post-incident debriefs and implement corrective actions as needed.
• Lead the annual review of the Emergency Operations Plan in collaboration with the Local Club Leadership Team, presenting updates to the CEO and Board of Directors for approval. Ensure the plan remains current with BGCA guidelines and local emergency management requirements.
• Coordinate trauma support resources for members, families, and staff following critical incidents, in alignment with EOP recovery procedures and in partnership with local mental health agencies.
• Plan, develop, implement, and evaluate programs, services, and activities to ensure they meet stated objectives and member needs.
• Lead Program Leadership teams to plan and implement a successful and meaningful after-school and summer experience based on BGCA Core programs and achieve Youth Development Outcomes.
• Provide programmatic leadership and input for all strategic planning processes with the CEO, Board of Directors, and staff.
• Ensure the continued financial viability of DMBGC’s programs through sound fiscal management.
• Routinely research and assess viable funding opportunities to strengthen DMBGC’s financial stability.
• Ensure program expenditures are within budget (and within confines of grants when applicable); maintain appropriate financial records and annual budget preparation.
• Manage and monitor all Club sites to ensure a healthy and safe environment and to review compliance with local and national Club policies.
• Work closely with Human Resources staff in the selection, development, and discipline of program staff to ensure productive and effective performance.
• Work in partnership with local school districts and community stakeholders to evaluate and adapt a comprehensive strategy that ensures increased Club performance and delivery of services.
• Partner with the CEO to represent DMBGC with external stakeholders, including community, governmental, and private organizations.
• Engage in community meetings as a visible representative on related initiatives.
• Develop and maintain collaborative relationships with organizations that complement and/or enhance DMBGC programs and services.

Benefits

• Comprehensive health, dental, and vision insurance, with 100% of the health insurance premium covered by DMBGC.
• Two weeks of annual vacation, 11 paid holidays, and 1.85 hours of sick time accrued per pay period.
• Retirement account with full vestment after 3 years of continuous employment. Voluntary 403(b) contributions are also available.
• Additional Benefits: As defined in the DMBGC employee handbook, provided upon hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Director