Director of Onboarding, Knowledge & Learning
About The Position
ADP is seeking a Director of Onboarding, Knowledge & Learning to lead the strategy, integration, and execution of a unified internal talent readiness ecosystem across ADP Comprehensive Services. This role encompasses onboarding, coaching, continuous learning, and knowledge management, aiming to ensure associates can perform, grow, and adapt in a rapidly evolving environment. The position is critical in shaping how ADP enables its talent at scale, accelerating readiness, strengthening expertise, and building a knowledge foundation to support AI-driven tools, automation, and future innovation. As a leader-of-leaders, this role will oversee approximately 3 direct people leaders and 4 individual contributors, managing a broader organization of 30+ associates. The objective is to build a high-performing, aligned organization with clear ownership, strong accountability, and measurable outcomes. This is a unique opportunity to architect how ADP enables its people for the future, influencing knowledge creation, associate growth, and preparation for an AI-driven world, while redefining how the organization learns, grows, and performs.
Requirements
- 10+ years of experience in relevant skills gained and developed in the same or similar role.
- 5+ years of people leadership experience, including leading leaders and scaling organizations.
- Demonstrated experience building and leading high-performing teams with strong culture and accountability.
- Experience designing and executing onboarding, learning, knowledge management, or talent enablement strategies at scale.
- Strong business acumen with a focus on outcomes, scalability, and continuous improvement.
- Ability to translate business needs into scalable talent readiness programs and operational strategies.
- Ability to connect the technology side (systems, AI, platforms) with the human side (learning, behavior, adoption).
- Strong understanding of how knowledge, learning, and enablement contribute to performance and client outcomes.
- Proven ability to operate effectively in complex, matrixed, and ambiguous environments.
- Strong influencing skills with the ability to align stakeholders and drive decisions without direct authority.
- Experience leveraging data and insights to improve program effectiveness and drive decision-making.
- Excellent communication, stakeholder management, and leadership presence.
- A bachelor’s degree or equivalent.
Responsibilities
- Define and execute a unified vision that integrates associate onboarding, coaching, upskilling, knowledge management, and career progression.
- Build scalable, seamless learning journeys across Implementation, Service, and Success organizations for all markets.
- Ensure associates are equipped to perform, grow, and adapt in a dynamic, evolving environment.
- Lead enterprise onboarding strategy, including new hire experiences, cohort models, and readiness programs.
- Oversee coaching strategies for implementation and service teams to drive measurable performance improvement.
- Deliver consistency, quality, and impact across the associate lifecycle.
- Design and scale ongoing development programs that support proficiency advancement and career mobility.
- Lead initiatives such as mentorship programs, leadership development, and progression experiences (e.g., “Level Up” programs).
- Champion a culture rooted in accountability, resilience, and connection.
- Own the enterprise knowledge management strategy, including governance, content quality, and accessibility.
- Build and transition to a centralized, scalable knowledge ecosystem supporting consistency and efficiency.
- Develop the structured knowledge foundation required to power AI tools, automation, and intelligent workflows.
- Manage The Bridge for Comprehensive Services clients to access knowledge from one another.
- Drive associate readiness and adoption for new tools, platforms, and processes.
- Partner closely with Enterprise Learning and cross-functional teams to align enablement strategies with business priorities.
- Oversee onboarding operations, including cohort planning, provisioning, and enablement infrastructure.
- Leverage data, analytics, and insights to continuously improve learning effectiveness and business outcomes.
- Align talent readiness strategies directly to client impact and organizational performance.
- Lead, coach, and develop a multi-layered organization of leaders and individual contributors.
- Establish clear priorities, roles, and ways of working across onboarding, coaching, and knowledge functions.
- Build a high-performing, accountable culture with strong alignment and ownership.
Benefits
- Courageous team collaboration.
- Deliver at epic scale.
- Be surrounded by curious learners.
- Act like an owner & doer.
- Give back to others.
- Join a company committed to equality and equity.
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What This Job Offers
Job Type
Full-time
Career Level
Director
