Director of Older Adult Services

Chinese American Service League•Chicago, IL

8d•$120,000 - $130,000•Hybrid

About The Position

CASL is seeking a Director of Older Adult Services to provide strategic leadership and oversight for its continuum of programs and services supporting older adults. This role is responsible for ensuring high-quality, culturally responsive services that promote independence, dignity, health, and well-being. The Director will advance sustainable growth and meaningful impact for older adults and their families through operational excellence, community partnerships, and program innovation. CASL is the largest and most comprehensive community-based organization in the Midwest, with deep roots in serving Asian Americans and a commitment to welcoming all. With over 45 years of experience, CASL supports individuals and families across four essential areas: health, human services, education, and advocacy.

Requirements

Bachelorâ€™s degree required
Minimum 8â€“10 years of progressive leadership experience in aging services, home care, healthcare, or a related field.
Demonstrated experience leading large-scale, multi-site programs with significant operational, financial, and staff management responsibilities.
Strong understanding of home and community-based services, including Medicaid-funded programs such as the Illinois Community Care Program (CCP).
Strong understanding of Electronic Visit Verification (EVV) requirements, processes, and systems.
Proven ability to lead, develop, and hold teams accountable while fostering a culture of collaboration, continuous improvement, and high performance.
Demonstrated strategic thinking skills, with the ability to balance operational demands, navigate complex challenges, and drive long-term organizational goals.
Proven ability to lead organizational change, manage competing priorities, and successfully implement new initiatives or service models.
Strong interpersonal, relationship-building, and communication skills, with the ability to effectively engage employees, participants, families, community partners, and healthcare stakeholders.
Experience launching, growing, or scaling private-pay service lines, new programs, or business initiatives.
Knowledge of healthcare integration models and experience building partnerships with healthcare providers, managed care organizations, and community-based organizations.
Strong analytical, problem-solving, and decision-making skills with the ability to utilize data to inform strategy, operational improvements, and business decisions.
Experience using Salesforce, CRM platforms, or similar data management systems to support program operations, reporting, and decision-making.
Proficiency with Microsoft 365 applications, including Excel, Word, PowerPoint, Teams, and Outlook.
Demonstrated commitment to serving diverse, immigrant, and older adult communities through culturally responsive and person-centered approaches.

Nice To Haves

Masterâ€™s degree in Public Health, Social Work, Healthcare Administration, or related field preferred.
Project management experience and familiarity with project management methodologies or tools such as Asana, Smartsheet, Monday.com, or similar platforms.

Responsibilities

Lead the strategic direction, growth, and performance of Adult Day Services, In-Home Services, EverPine Care, and Pine Tree Senior Council initiatives.
Develop and implement long-term service strategies that support organizational priorities, community needs, and financial sustainability.
Identify opportunities for innovation, service expansion, and program integration that strengthen CASL's continuum of care for older adults.
Oversee daily operations across Older Adult Services to ensure high-quality, efficient, and culturally responsive service delivery.
Establish and monitor key performance indicators related to enrollment, utilization, workforce productivity, financial performance, and participant outcomes.
Ensure compliance with all applicable federal, state, funder, and regulatory requirements, including Illinois Department on Aging Community Care Program standards.
Lead the launch, growth, and long-term sustainability of EverPine Care as a competitive private-pay service offering.
Develop service models, pricing strategies, customer experience standards, and community outreach initiatives that support revenue growth and market expansion.
Provide leadership, coaching, and performance oversight to program leaders and staff while fostering accountability, collaboration, and professional growth.
Develop workforce strategies that support recruitment, retention, training, succession planning, and employee engagement.
Create a culture of continuous improvement that aligns with CASL's mission, values, and commitment to exceptional service delivery.
Build and maintain strategic partnerships with healthcare providers, community organizations, referral sources, and other stakeholders to expand service access and impact.
Collaborate closely with Behavioral Health, Physical Health Services, Community Engagement, and other internal stakeholders to advance integrated service delivery, care coordination, and positive outcomes for older adults.
Develop and manage departmental budgets, financial forecasts, and resource allocation to support organizational goals and long-term sustainability.
Monitor financial performance and identify opportunities for revenue growth, operational efficiencies, and responsible resource management across service lines.
Represent CASL in external partnerships, coalitions, industry groups, and community forums related to aging services and healthcare integration.
Promote equitable, culturally responsive, and person-centered services that reflect the diverse communities CASL serves and strengthen CASL's reputation as a trusted community resource.