Director of Nursing

Shriners Hospitals for Children•Spokane, WA

14d

About The Position

The Director of Nursing for the Ambulatory Surgery Center provides overall leadership and accountability for nursing and patient care services. The role ensures compliance with evidence-based nursing standards, organizational policies, regulatory requirements, and the Nurse Practice Act. Reporting directly to the Site Administrator and indirectly to the Regional Nurse Executive and System Chief Nursing Officer, the Director collaborates with the Board of Governors, site leadership, physicians, department leaders, and other stakeholders to support high-quality patient care and organizational goals. The Director develops, implements, and evaluates strategic and operational objectives for nursing and assigned departments, and leads initiatives to improve clinical processes, patient safety, quality outcomes, and resource utilization. Nursing practice is guided by the Nursing Process, Nursing Philosophy, and the Shriners Children’s Professional Practice Model. The Director assesses and refines standards of care, promotes communication and collaboration, serves as a resource on nursing standards and best practices, and supports the nursing profession in the community and professional organizations. The role monitors legislative and regulatory developments affecting nursing practice and leads necessary changes to maintain compliance and excellence in patient care.

Requirements

Bachelor’s degree in Nursing.
Master’s degree in a related field.
RN licensure in the state of practice.
Five years of experience in pediatric care, ambulatory care, or a surgery center.
Four years of nursing leadership experience.
Certified Administrator Surgery Center (CASC) certification required within two years of hire.
Knowledge of regulatory agency requirements, including The Joint Commission and state and federal agencies.
Strong customer service philosophy and proven proactive leadership ability.
Ability to multitask, prioritize, and adapt in a dynamic healthcare environment.
Excellent interpersonal and communication skills.

Nice To Haves

Nursing Leadership Certification.
Professional affiliation with a state nursing organization, AONE, ANA, ACHE, or ASCA.

Responsibilities

Participate as a Senior Leadership team member in developing, monitoring, and executing the site’s strategic plan, and contribute to planning, decision-making, and policy formulation with unit and department leaders.
Attend site and medical staff committees, Board of Governors meetings, and physician meetings as appropriate; report on nursing and assigned department activities.
Provide administrative coverage when the Site Administrator is absent and represent the site at community educational programs and meetings.
Lead, mentor, and guide Patient Care Services leaders and staff; support leadership development, professional nursing practice, and effective change management.
Develop and facilitate patient safety initiatives, quality improvement strategies, nursing and employee satisfaction initiatives, and programs that support a patient-focused culture.
Promote shared decision-making and patient- and family-centered care; maintain open communication, confidentiality, and collaborative relationships with staff, physicians, other departments, vendors, community leaders, and education programs.
Manage communication, customer concerns, conflict, and service recovery; conduct frequent rounds and provide timely feedback to staff and stakeholders.
Serve as liaison between assigned departments and other ambulatory surgery center departments, and promote harmonious relationships among personnel, the Medical Staff, patients, and the public.
Oversee the development, allocation, and administration of assigned department budgets based on patient care needs, resources, best practices, and quality outcomes.
Develop and ensure implementation of plans for nursing care and other assigned patient care services in alignment with the organization’s mission and vision.
Evaluate patient care service and site concerns relating to safe, effective, high-quality care and staffing.
Manage human resources, including workforce planning, hiring and other employment decisions, recognition, performance management, and assessment of current and future staffing needs; participate in interviews for key leadership positions.
Hire, coach, discipline, and terminate staff as appropriate; conduct annual appraisals and support career planning and succession planning.
Collaborate with system and site leaders in selecting, implementing, and evaluating information technology that supports patient care.
Set expectations for customer service and a respectful, compassionate, and professional environment; address customer and staff concerns and escalate unresolved issues through the appropriate chain of command.
Apply ethical principles and organizational values in daily operations, advocate documented best practices, and teach and mentor staff in evidence-based practice and research.
Ensure the clinical perspective is included in organizational decisions and that nurses participate in decisions affecting their practice; maintain membership in at least one professional organization and encourage staff participation.
Assess department processes, collect and analyze data, prioritize improvement opportunities, and plan, implement, and evaluate improvements using Plan-Do-Study-Act methodology.
Communicate all stages of the performance improvement process to affected staff and stakeholders, support employee participation in improvement education and teams, and maintain an effective improvement program based on current standards and innovations.
Coordinate, facilitate, or participate in LEAN projects and problem-solving discussions to support department policies, procedures, and the organization’s mission.
Monitor The Joint Commission, Centers for Medicare Services, and other applicable quality and safety requirements, and provide the Patient Care Services leadership team with information needed to maintain compliance.
File complaints with professional licensing regulatory agencies when necessary.