Director of Mountain Operations

Tenney Resort & Recreation LLC•Plymouth, NH

1d•Onsite

About The Position

Director of Mountain Operations plays a pivotal role in ensuring the successful and seamless operation of ski patrol, lift maintenance, lift operations, grooming, snowmaking, vehicle maintenance, communications and facility maintenance on the mountain. This position will have direct responsibility for property management. As a member of senior leadership, this position is a key contributor in the development, communication and implementation of resort strategies to drive revenue and achieve maximum profitability.

Requirements

College graduate
10+ years working in a ski resort
Strong leadership skills to manage and motivate a diverse team of staff
Excellent communication skills to interact with staff, vendors, and regulatory authorities. This includes both written and verbal communication.
The ability to quickly assess and address operational challenges, make sound decisions under pressure, and implement effective solutions.
Sound judgment and decision-making skills, especially in emergency situations or when faced with rapidly changing weather conditions.
Effective planning, organization, and time management skills to coordinate various departments and ensure smooth day-to-day operations.
The capacity to work collaboratively with other departments (such as marketing, finance, and HR) to achieve overall resort goals.
Ability to handle emergencies, accidents, and unexpected situations effectively and efficiently while ensuring guest and staff safety.
Flexibility to handle seasonal fluctuations, unexpected challenges, and changing industry trends.

Responsibilities

Collaborate with the leadership team to develop and implement standard operating procedures (SOPs) for respective mountain functions.
Supervise daily operations across departments, such as lift operations, lift maintenance, snowmaking, grooming, ski patrol and the to be developed snow sport services. This role will also have direct oversight and responsibility for training and scheduling and managing staffing levels across these areas.
Ensure compliance with safety protocols, risk management guidelines, and resort policies.
Monitor weather conditions and coordinate with relevant teams to adjust operations as necessary.
Oversee the maintenance and upkeep of lifts, snow grooming equipment, recreational vehicles and other operational machinery.
Coordinate maintenance schedules and inspections to ensure equipment is in safe working condition.
Report any safety hazards and arrange for timely repairs.
Manage mountain maintenance tasks such as plowing, road maintenance, and other infrastructure upkeep.
Ensure the shop is in proper condition with respect to equipment, safety and compliance.
Promote and enforce eco-friendly practices and environmental sustainability initiatives.
Ensure compliance with safety standards and regulations, conducting regular safety training for staff.
Work with the accounting and finance team to create and manage budgets for mountain operations, ensuring cost-effectiveness and financial sustainability.
Manage all staff with financial efficiencies utilizing proper scheduling and communication.
Act as the main point of contact for property-related matters, building and maintaining relationships with stakeholders.
Contribute to the development of a property management company that aligns with the resorts master plan.
Oversee the recruitment, training, and performance management of staff across various departments within the mountain operations team.