Director of Mobility Transportation

EHP•Ann Arbor, MI

About The Position

As leaders in out-of-hospital emergency medicine, our culture is built on safety, quality, compassion, and professionalism. Whether providing emergency medical services with highly trained EMTs and Paramedics or delivering non-emergency Mobility Transportation, we ensure individuals reach their appointments safely, comfortably, and with dignity.

Requirements

In-depth understanding of healthcare transit operations, regulatory compliance standards, and safety requirements.
Comprehensive knowledge of operational budgeting, contract management, and financial analysis.
Strong ability to lead supervisory teams, manage cross-functional activities, and align operations with broader organizational goals.
Proficient in extracting, analyzing, and presenting data (OTP, acceptance rates, trip volumes) into clear executive summaries.
Proven skill in vendor management and negotiating terms that balance service quality with cost-efficiency.
Tech-savvy with proficiency in transportation management software, scheduling tools and reporting platforms.
Ability to read, interpret, and manage operational budgets to drive financial success.
Ability to foster transparency and build collaborative relationships with executive leadership and external partners.
Ability to thrive in a fast-paced environment and make sound strategic decisions independently.
Bachelor’s degree in Healthcare Administration, Business Management, Supply Chain/Logistics, or a related field.
Minimum of 3–5 years of healthcare transportation operational leadership experience, with preference given to background in mobility transportation or managed care environment.

Nice To Haves

Preference given to background in mobility transportation or managed care environment.

Responsibilities

Negotiate, manage, and maintain updated contracts with PACE and other healthcare providers to ensure service reliability, regulatory compliance, and long-term financial stability.
Analyze and interpret departmental budgets, manage operational costs, and execute financial strategies that contribute to the organization’s overall fiscal health.
Track, produce, and analyze key transportation metrics—including On-Time Performance (OTP) and Appointment Acceptance rates—and regularly report insights to PACE leadership to drive operational transparency and continuous improvement.
Lead departmental strategy, establish short- and long-term goals, and run focused leadership and quality assurance meetings across all operations.
Provide executive oversight and support across all operations within the EHP coverage area.
Monitor driver and vehicle scheduling operations, ensuring efficient routing, shift coverage, and medical appointment transit for participants.
Participate in operational Interdisciplinary Team (IDT) and transportation/scheduling meetings to align transit services with participant care plans.
Maintain oversight of fleet management, including vehicle maintenance, repairs, and fleet replacement planning.
Provide direct leadership and direction to transportation supervisors, delegating routine daily administration, hiring, and basic shift scheduling to the supervisor level.
Maintain final oversight for elevated staff management matters, including complex grievances, severe compliance issues, and final review of key evaluations or corrective actions.
Ensure departmental adherence to regulatory standards, onboarding requirements, and continuous staff training programs.
Perform additional leadership duties as needed to support divisional growth and operations.