Director of Memory Care

The Blake at Kingsport • Kingsport, TN

1d • Onsite

About The Position

QSL Management is a growing senior living company focused on providing luxurious, resort-style homes that promote wellness, security, longevity, family, joy, and self-worth. They foster a workplace where growth, purpose, and passion align with their core values: Excellence, Compassion, Respect, Leadership, Integrity, Safety, and Joy. The company is seeking a compassionate and creative Director of Memory Care who is passionate about enriching the lives of memory-impaired residents through thoughtful programming, individualized engagement, and empathetic leadership.

Requirements

• Must be able to complete each essential duty satisfactorily.
• Must have excellent communication skills.
• Must be able to interact effectively with residents and community personnel.
• Must be able to maintain a high level of confidentiality.
• Meet all state and federal regulations for assuming the position of a Licensed Practical Nurse and/or a Registered Nurse at an assisted living facility and be in good standing with the Board of Nursing, OR be a Certified Dementia Care Practitioner and/or Montessori Dementia Care Practitioner with congregate care leadership experience, OR be a recreational therapist, social worker, or care manager with direct experience in positive management techniques for addressing challenging behaviors related to dementia.
• A caring heart and genuine desire to serve memory-impaired seniors.
• LPN certification required.
• Minimum of 2 years’ experience working with seniors, preferably in memory care, long-term care, or healthcare settings.
• High School Diploma or GED required.
• Working knowledge of Microsoft Word, PowerPoint, and Publisher for calendar creation.
• Must have and maintain a safe driving record.
• Skills in building life stations, craft planning, design, creativity, and innovative activity development are required.

Responsibilities

• Represent the Memory Care Neighborhood in daily staffing meetings, ensuring effective communication between wellness and memory care employees across all shifts.
• Maintain compliance with state and federal regulations; participate in regulatory surveys and reviews as requested, and respond to state requests for information within required time limits, notifying leadership of any agency requests.
• Adhere to the Resident Bill of Rights and promote dignity and respect among all residents and caregivers.
• Lead and/or attend in-service and monthly staff meetings, and meet all state training requirements for the position.
• Maintain working knowledge of fire and disaster plans and individual responsibilities under emergency conditions, reporting to work per schedule and company policies, including during severe weather.
• Continuously expand knowledge of activity programs for older adults with moderate to severe memory impairments in a long-term care setting.
• Maintain an organized filing system for the Memory Care Department and control expenses for activity supplies, durable medical equipment, and engagement vendors.
• Accomplish all duties observing appropriate safety practices, and delegate tasks to qualified staff according to state law and regulations.
• Recognize changes in residents’ conditions, report promptly to the Director of Wellness, communicate with families as appropriate, and notify the physician per company policy.
• In collaboration with the Director and Assistant Director of Wellness, develop personalized service plans reflecting each resident’s preferences; document care, monitor health status, ensure social worker services are provided, and connect families with information and support groups.
• Manage resident move-ins, advocacy meetings, and care plan meetings with residents and families per state and company guidelines.
• Deliver a structured, daily activity program that supports joy, compassion, and creativity, and is appropriate for persons with Dementia and/or Alzheimer’s Disease. Lead, train, and assign activity programs to Personal Assistants per shift, including delivery of our exclusive Reunion program under the direction of the Director of Wellness.
• Oversee the monthly Memory Care calendar, ensuring all aspects of the QSLM “Walk With Me” program are utilized daily.
• Using the iN2L program, ensure proper daily usage, including activities and one-on-one profiles built around individual residents’ needs.
• Manage monthly family communication—including newsletters with prior-month activities, photos, and upcoming events—per QSL Management expectations.
• Utilize Memory Care progress notes and communication forms effectively and in a timely manner.
• Provide training and orientation for new employees, monitor completion of monthly computerized training, and ensure all staff complete required Alzheimer’s care training with documentation maintained in personnel files.
• Consult with wellness leadership to determine whether treatments require external resources (home health, outpatient rehab, hospice, DME) or discharge to a higher level of care.
• Observe for and immediately respond to any suspected, alleged, or actual resident abuse, neglect, or exploitation according to company policy and state regulations.
• Coordinate elopement drills per state regulations, promote resident safety, and implement fall prevention programs.
• Provide follow-up, intervention, and supervision for residents with a recent change in condition, documenting all actions taken.
• Promote and assist residents participating in memory enhancement and performance improvement programs.
• Ensure resident charts are current and organized, and maintain a clean environment that promotes well-being.
• If a licensed nurse, assist with documentation of resident weights per service plans and physician records; under the direction of the Director of Wellness, oversee and perform medication pass as needed and train new nurses, med-aides, and med-techs per state and company expectations.

Benefits

• Competitive pay
• Excellent benefits package
• Supportive, team-oriented work environment
• A purpose-driven role where your dedication supports residents’ emotional, cognitive, and social wellbeing
• Opportunities for professional growth in a rapidly expanding organization

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED