Director of Membership
About The Position
The Director of Club Membership is a senior leadership role responsible for driving membership growth, enhancing retention, and promoting La Jolla Beach & Tennis Club’s (LJBTC) reputation as a premier coastal resort and private club. This position requires a dynamic individual with a passion for hospitality, a strategic mindset, and exceptional relationship-building skills. The ideal candidate will be adept at leading membership initiatives, fostering community engagement, and aligning membership strategies with the club’s legacy of excellence.
Responsibilities
- Membership Recruitment & Onboarding: Lead all membership recruitment efforts, including prospecting, outreach, tours, and onboarding, ensuring a seamless and welcoming experience for prospective members.
- Relationship Management: Cultivate and maintain strong relationships with current and prospective members, acting as a primary point of contact for membership inquiries and concerns.
- Membership Retention Strategies: Develop and execute strategies to engage and retain existing members, focusing on early integration, at-risk member identification, and long-term satisfaction.
- Member Engagement Initiatives: Coordinate and host private tours, Club previews, and one-on-one meetings with prospective members. Organize new member orientations and welcome events to foster community connection.
- Collaborative Planning: Work closely with the Membership Committee to develop and manage a Member Ambassador Program to support referral growth and foster a culture of member advocacy.
- Cross-Department Collaboration: Collaborate with other departments, including events, golf, racquets, fitness, and youth programs, to integrate membership goals and enhance the overall member experience.
- Performance Metrics & Reporting: Track and report monthly performance metrics, including prospect conversions, member tenure trends, referral sources, and engagement indicators. Prepare reports and actionable insights for the General Manager and Membership Committee to inform decision-making and planning.
- Database Management: Ensure accurate membership records and database integrity, including status changes, resignations, upgrades, and category counts.
- Community Representation: Represent LJBTC at key events and within the broader community as an ambassador for the Club’s brand, culture, and mission.
- Strategic Planning: Monitor industry trends, member feedback, and local market dynamics to continuously refine membership strategies. Contribute insights to strategic planning efforts, including long-term pipeline development and member experience enhancements.
Benefits
- Free daily meal and salad bar
- Free parking
- Benefits including: Medical, Dental, Vision, 401K (based on employment status)
- Paid vacation, sick, and holiday time
- Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!
- Property retail shop and hotel discounts
- $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
101-250 employees
