Director of Membership Operations

YMCA of Metropolitan Washington•Washington, DC

7d•$95,000 - $100,000•Hybrid

About The Position

The YMCA of Metropolitan Washington is more than a fitness center. It's a place where people improve their health, build meaningful connections, and strengthen their communities. We are seeking a strategic and collaborative leader to lead Association-wide membership growth, engagement, and operational excellence. Working closely with branch and Association leaders, you'll develop high-performing membership teams, strengthen best practices, and help create welcoming environments where more people can connect and belong. If you're passionate about developing people, driving results, and strengthening communities through exceptional leadership, we invite you to join our team.

Requirements

Bachelor's degree required
Five or more years of progressive leadership experience leading customer-focused teams (experience may come from the YMCA, hospitality, healthcare, recreation, membership organizations, nonprofit leadership, fitness, or other service-focused industries)
Experience managing multiple locations, departments, or business units preferred.
Success developing people and building high-performing teams.
Demonstrated ability to grow engagement, improve customer experience, or increase revenue.
Strong communication, project management, and relationship-building skills.
Passion for strengthening communities and helping people thrive.
Commitment to the YMCA mission and values.

Nice To Haves

advanced degree preferred

Responsibilities

Lead Association-wide membership growth strategies.
Strengthen lead generation, member conversion, referrals, corporate memberships, and community partnerships.
Partner with Marketing to expand awareness and engagement throughout our communities.
Improve onboarding, engagement, and long-term member retention.
Support initiatives that help members connect, build relationships, and fully experience the Y.
Increase member satisfaction and Net Promoter Score across all branches.
Coach and support Membership Directors across the Association.
Lead training in customer experience, Cause-Driven Tours, relationship-based membership, and leadership development.
Build a culture of accountability, collaboration, and continuous improvement.
Partner with leaders across the association to improve systems, reporting, staffing, and operational consistency.
Use data and performance metrics to identify opportunities and improve results.