Director of Membership - The Condado Collection

The Condado Collection

15h

About The Position

The Director of Membership manages and grows The Condado Collection’s hotel, Beach Club, and Vanderbilt Residences membership programs. This person serves as the primary contact for current and prospective members and works with General Managers, Sales & Marketing, and hotel operations to deliver an exceptional, consistent member experience across Condado Vanderbilt, La Concha Resort, Condado Ocean Club, and Vanderbilt Residences. The role oversees membership sales, onboarding, access and benefits, member communications, events, engagement, satisfaction, and retention. It also coordinates with Finance on membership fees and billing, supports hotel teams in recognizing members, and provides regular updates to General Managers. The position calls for a flexible schedule that includes availability for selected evenings, weekends, and member events.

Requirements

Previous experience in luxury hospitality, private clubs, membership programs, residential hospitality, sales, or guest relations.
Strong sales and relationship-building skills.
Excellent customer service and communication skills.
Professional, polished presence and ability to interact comfortably with members, residents, VIPs, and hotel leadership.
Strong organizational and follow-up skills.
Ability to work across multiple hotels and departments.
Ability to handle confidential and sensitive member information with discretion.
Flexible schedule, including availability for selected evenings, weekends, and member events.

Nice To Haves

Bachelor’s degree in Marketing, Business Administration, or Hospitality preferred.
Experience planning member events or luxury guest experiences preferred.
Bilingual English and Spanish preferred.

Responsibilities

Oversee all membership programs for The Condado Collection.
Serve as the primary point of contact for current and prospective members and build relationships with members and Vanderbilt Residence owners.
Manage membership sales, including inquiries, property tours, presentations, applications, and onboarding; achieve sales and revenue goals and maintain a pipeline of prospective members.
Welcome new members and explain their benefits, privileges, and access.
Maintain accurate membership records, profiles, preferences, and account information.
Coordinate with Finance on initiation fees, monthly dues, billing, and membership status.
Oversee Beach Club membership access and ensure member benefits are delivered.
Coordinate with hotel operations on member access to pools, beach areas, fitness facilities, restaurants, spa, valet, cabanas, and other amenities.
Promote member recognition and consistent service across the collection’s properties.
Maintain a visible presence at the properties; handle member requests, feedback, concerns, and service recovery with hotel leadership.
Develop a calendar of exclusive member events, experiences, and activities, coordinating with Food & Beverage, Spa & Wellness, Marketing, and hotel operations.
Identify opportunities for culinary, wellness, social, and lifestyle experiences and develop partnerships that add value to membership.
Work with Sales & Marketing to promote the membership program and develop communications and collateral.
Communicate with members about events, benefits, hotel experiences, and special opportunities.
Monitor member satisfaction, participation, and retention; identify ways to increase engagement and use of hotel amenities.
Train appropriate hotel employees on membership benefits, policies, and member recognition.
Provide regular membership updates and reports to the General Managers.