Director of Maintenance & Facilities

Arboreal Management•Seattle, WA

13h•$130,000 - $150,000•Hybrid

About The Position

Arboreal Management is a rapidly expanding affordable housing developer and property management company in the Pacific Northwest, focused on providing below-market rents to residents while achieving strong investor returns. The company has experienced significant growth, doubling in size annually over the past four years, and currently manages over 8,000 apartment homes across Seattle, Tacoma, and Portland, with more than 230 employees nationwide and in the Philippines. Arboreal distinguishes itself through its innovative approach, utilizing software, AI, and automated workflows to challenge traditional property management assumptions and operate with the efficiency of a technology company. This role is crucial for building the operational systems, training programs, and standards necessary to support the company's future growth over the next decade.

Requirements

7+ years of maintenance, facilities, or field operations leadership experience.
Experience leading large teams through supervisors and managers.
Strong understanding of maintenance operations and building systems.
Track record of improving processes, accountability, and performance.
Excellent organizational and communication skills.
Comfortable using technology and data to drive decisions.

Nice To Haves

Multifamily housing experience.
Experience managing multiple sites or regions.
Military facilities or logistics leadership experience.
Experience building training programs.
Experience implementing operational technology or process improvements.

Responsibilities

Oversee maintenance and cleaning operations across a growing portfolio.
Develop supervisors and future maintenance leaders.
Create clear expectations, accountability, and performance standards.
Improve response times, resident satisfaction, and work quality.
Manage vendor relationships and maintenance programs.
Develop maintenance SOPs and best practices.
Create inspection programs and quality assurance processes.
Implement maintenance scorecards and KPIs.
Ensure compliance with life-safety, regulatory, and preventative maintenance requirements.
Drive consistency across all properties and markets.
Create onboarding and training programs.
Establish career paths and skills development plans.
Improve technician productivity and effectiveness.
Build a culture of professionalism, ownership, and continuous improvement.
Design and manage sustainable on-call programs.
Improve emergency response procedures.
Establish escalation standards and accountability.
Ensure residents receive reliable service after hours.
Partner with leadership to evaluate and implement AI-powered maintenance workflows, predictive maintenance programs, building monitoring and sensor systems, automated inspections, maintenance analytics and dashboards, workforce productivity tools, and new operating technologies.